Dan Marcher Colot
Davao City, Province of Davao del Sur
Summary
Dynamic and results-oriented professional with a proven track record in customer service and ESL education.
Excelled at Kierra Land by enhancing customer loyalty through empathetic conflict resolution and effective communication.
Demonstrated leadership in team development and training, coupled with expertise in critical thinking and multitasking.
Achieved significant improvements in student English proficiency at 51Talk, showcasing strong verbal and written skills.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships.
Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Kierra Land
06.2019 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
ESL Teacher
51Talk
01.2017 - 04.2019
- Educated students in basics of English grammar and conversational speaking.
- Provided targeted instruction on pronunciation, intonation, and accent reduction to enhance students'' overall communication skills in English.
- Enhanced students'' speaking skills through regular practice and focused feedback during conversation sessions.
- Increased student proficiency in English by creating engaging and interactive classroom activities.
Customer Service Crew Member
McDonald's Fast Food Restaurant
01.2015 - 12.2016
- Completed tasks efficiently, demonstrating strong multitasking abilities during peak service hours.
- Provided knowledgeable product recommendations based on individual customer needs, increasing overall satisfaction levels.
- Maintained a clean and organized work environment to ensure optimal service delivery.
- Established rapport with regular clients, fostering long-term loyalty through personalized interactions.
Education
Bachelor of Education - Social Studies
Tagum City Institute of Technology Foundation Inc.
Tagum City, Davao Del Norte, Philippines03-2019
Bachelor of Business Administration - Finance
Saint Mary's College of Tagum City
Tagum City, Davao Del Norte, Philippines03-2017
Skills
- Customer service
- Active listening
- Critical thinking
- Conflict resolution
- Staff training
- Spreadsheets
- Attention to detail
- Multitasking
- Reliable time management
- Leadership and inspiration
- Team development
- Strong verbal and written communication skills
Timeline
Customer Service Representative
Kierra Land
06.2019 - 01.2025
ESL Teacher
51Talk
01.2017 - 04.2019
Customer Service Crew Member
McDonald's Fast Food Restaurant
01.2015 - 12.2016
Bachelor of Education - Social Studies
Tagum City Institute of Technology Foundation Inc.
Bachelor of Business Administration - Finance
Saint Mary's College of Tagum City
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