CYRHIL A. CEZAR
Research And Development Analyst/ Customer Service Agent
Marikina City
Summary
In search of position in a company that will offer excellent opportunity and challenge. To gain more experience that will enhance skills and knowledge. To be able to share the personal skills possess and help attain company’s mission.
Overview
13
13
years of professional experience
19
19
years of post-secondary education
1
1
Language
Work History
CHAT ASSOCIATE I (VOICE: INBOUND AND OUTBOUND / EMAIL)
6 2023 - Current
- Provide order status, tracking order, product availability and information
- Initiate request for lost packages, warranties, claims, exchange, returns and tax exemption
- Review and monitor any rewards/credit rectification
- Assist customers for online purchases, apply rewards, credits and discounts
- Manually placing order for customer
- Help customer to link/sync their credit card to their account and coordinate designated department if necessary for further assistance.
CUSTOMER SERVICE REPRESENTATIVE II (seasonal account)
TTEC at Home
10.2022 - 01.2023
- Providing extant and prospective members with the details of network providers
- Assists customers of health care providers often need assistance finding information about products and services, placing orders, and resolving issues
- Handle inbound and outbound calls for hospitals, medical offices, clinics, insurance companies, and nursing home
- Respond to inquiries with active listening – identifying additional needs and supporting any upgrades in products and services
- Guiding patients through their medical care, insurance questions, and administrative and legal tasks
CUSTOMER SERVICE REPRESENTATIVE
QUANTRICS
01.2021 - 06.2021
- Provide outstanding customer service and support by resolving telephone inquiries from customers
- Enhance customer relationship and contribute to building customer loyalty through the delivery accurate and timely information
- Responsible for navigating computer systems to track calls, gather information and effectively resolving the issues or queries which caused the customer to contact us
- Account review prior to making outbound calls to fully understand the customer's situation and gather data and document proper systems per customer requirements
- Responsible for best-demonstrated practices for productivity enhancements
RESEARCH AND DEVELOPMENT STAFF
Golden East Drive Laboratories Inc.
05.2019 - 09.2020
- Works with the team in product innovation and new product idea request from client or management
- Planning, execution, and evaluation of product development while maintain food safety and regulatory requirements
- Formulation of products for development (toothpaste, mouthwash, Soap both for animal and human use, etc.)
- Conducts research and development regarding manufacturing method with accompanying formulation under the direction of R & D Head
- Contributes to the development of packaging materials
- Submits accomplishment report emanating from the assigned research & development of manufacturing method or formulation of the developed product
- Defines parameters for product specifications of both raw & packaging materials and finished goods after the initial tests for Quality Assurance approval
- Participates actively during transfer of the manufacturing method with accompanying formula to production section
- Participates during accomplishment of process validation
- Assists Quality Assurance during analytical method validation
- Initiates preparation of production batch record after the product development to be used for the product and process qualifications and process validation and the subsequent pilot run
- Do laboratory trials of products to be developed
- Aids selection of production machineries or equipment and contributes to their equipment qualification to be used in developed products
- Sourcing of possible suppliers of raw materials to be use for products for development
- Conducting physical tests for food supplements and oral care
- (moisture analysis, specific gravity, viscosity)
- Assay of products such as oral solution and food supplements using High Performance Liquid Chromatography (HPLC)
RESEARCH AND DEVELOPMENT TECHNICIAN
Interphil Laboratories Incorporated
03.2012 - 03.2019
- Conducting physical tests applicable for dry products (capsules, products, powder for suspension), liquid products, creams and ointments and raw materials (viscosity, specific gravity, hardness, friability, moisture content, disintegration, dissolution, melting point etc.)
- Identification Tests; Chemical Assays and Organic Impurities determination of raw materials, in-process and finished products
- Chemical Tests on raw materials and products as prescribed in the Universal Pharmacopeia Standards
- Preparation and Standardization of test solutions and volumetric solutions
- Development and Validation of methods and procedures
- Can handle instruments such as UV-Vis Spectroscopy and High Performance Liquid Chromatography (HPLC), KF Moisture Analyzer, Ohaus Moisture analyzer, Dissolution and Disintegration apparatus, Hardness Tester, IR, Polarimeter, Viscometer, and other instruments for physical tests, identification tests and assay
QUALITY ASSURANCE CHEMIST
Universal Harvester Incorporated
02.2011 - 02.2012
- Performs analysis of in-process monitoring in the production of sulphate of potash (fertilizer) and hydrochloric acid and final products
- Analysis of sodium hypochlorite (bleach), caustic soda (NaOH) and sulfuric acid
- Releasing of Certificate of analysis of products (SOP, HCl, Bleach, Sulfuric Acid)
Education
Bachelor of Science in Chemical Engineering - Sugar Technology
University of the Philippines Los Baños
Los Baños, Laguna 01.2002 - 05.2010
Secondary Education -
Roosevelt College Marikina
Marikina 01.1998 - 05.2002
Primary Education -
Malanday Elementary School
Marikina 01.1992 - 05.1998
Skills
Analytical Skills
Laboratory Testing skills
Formulation
Research and Development
Laboratory Instrument Handling
References
- Marineth Florence Batutay, Trainer QUANTRICS, 09565037917
- Paul David Aguilar, Team Leader (Teletech Adoarama) 09569733129
- Elaine Malano, Trainer (Teletech Adorama) 09067323224
Timeline
CUSTOMER SERVICE REPRESENTATIVE II (seasonal account)
TTEC at Home
10.2022 - 01.2023
CUSTOMER SERVICE REPRESENTATIVE
QUANTRICS
01.2021 - 06.2021
RESEARCH AND DEVELOPMENT STAFF
Golden East Drive Laboratories Inc.
05.2019 - 09.2020
RESEARCH AND DEVELOPMENT TECHNICIAN
Interphil Laboratories Incorporated
03.2012 - 03.2019
QUALITY ASSURANCE CHEMIST
Universal Harvester Incorporated
02.2011 - 02.2012
Bachelor of Science in Chemical Engineering - Sugar Technology
University of the Philippines Los Baños
01.2002 - 05.2010
Secondary Education -
Roosevelt College Marikina
01.1998 - 05.2002
Primary Education -
Malanday Elementary School
01.1992 - 05.1998
CHAT ASSOCIATE I (VOICE: INBOUND AND OUTBOUND / EMAIL)
6 2023 - Current
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