CYRELL M. SAYRE
Credit Balance Analyst
Makati,Metro Manila
Work Preference
Summary
Results-driven Computer Science graduate (Magna Cum Laude) with experience supporting U.S. healthcare operations. Skilled in business analysis, data analysis, stakeholder communication, and solving complex business problems. Seeking to leverage analytical and technical expertise to deliver impactful business solutions as a Business Analyst.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Credit Balance Analyst
Optum Global Solutions
04.2026 - Current
- Analyzed complex healthcare accounts, payment discrepancies, EOBs, ERAs, and provider contracts to identify process improvement opportunities.
- Investigated payment discrepancies and recommended resolutions through detailed financial research, enhancing stakeholder satisfaction.
- Resolved complex credit balance cases while maintaining compliance with quality standards and internal procedures.
- Collaborated with cross-functional teams to improve resolution efficiency and maintain quality metrics, enhancing overall business operations.
Provider Service Advocate
Optum Global Solutions
09.2024 - 04.2026
- Supported U.S. healthcare providers with claims, eligibility, authorizations, appeals, and benefits, improving case resolution.
- Managed provider inquiries and claims resolution, consistently exceeding quality and productivity targets, enhancing team performance.
- Documented case resolutions and routinely met quality and productivity goals, contributing to team efficiency and operational success.
Education
Bachelor of Science - Computer Science
Tangub City Global College
08.2020 - 08.2024
Skills
- Business Analysis
- Data Analysis
- Process Improvement
- Requirements Gathering & Analysis
- Healthcare Revenue Cycle
- Claims Investigation
- Stakeholder Collaboration
- Agile SDLC
- Relational Database Management Systems (RDBMS)
- Microsoft Excel (Advanced)
- SQL
- MySQL
- Documentation
- User Acceptance Testing (UAT)
- Root Cause Analysis
- PHP
- JavaScript
- HTML
- CSS
- Canva
- Adobe Photoshop
Awards
- Magna Cum Laude
- Consistent Dean's Lister
- CEO, Institute of Computer Studies
- VP, Federation of Student Recognized Organizations
- President, Junior Programming Enthusiasts Group of Computer Students
Certification
Northwestern Mindanao Youth Leadership Convention
La Salle University | May 25 - 27, 2023
Install Network Cables and Set Networking Configuration (Peer-to-Peer) Seminar
Tangub City Global College | September 17, 2023
Web Development Using CMS JOOMLA Seminar
Tangub City Global College | November 11, 2023
Youth Congress 2024: Unlocking Potential, Igniting Change
La Salle University | March 16, 2024
Projects
Workforce Management Analytics System, 2024
Business Analysis, System Design & Full-Stack Development
Methodology: Agile SDLC
Tools & Technologies: PHP, MySQL, SQL, HTML, CSS, JavaScript, Bootstrap, Canva
- Collaborated with HR stakeholders to gather and analyze business requirements, identify process inefficiencies, and translate business needs into system requirements.
- Designed and developed a web-based Human Resource Management System (HRMS) to digitize employee records, training management, and community engagement tracking, replacing manual paper-based processes.
- Designed a relational database (MySQL) to centralize employee information, ensuring data integrity and efficient retrieval through SQL queries.
- Created analytics dashboards and automated reports to provide HR administrators with actionable workforce insights and support data-driven decision-making.
- Participated in system analysis, documentation, functional testing, defect resolution, and user validation to ensure the solution met business and technical requirements.
- Applied the Agile Software Development Life Cycle (SDLC), collaborating throughout planning, development, deployment, and project presentation.
Financial Analytics Dashboard, 2026
Developer
- Designed an interactive Excel dashboard featuring KPI cards, trend analysis, savings tracking, and dynamic charts to enhance financial decision-making.
- Built automated formulas and data visualizations, significantly improving reporting efficiency and data accuracy for user end.
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Timeline
Credit Balance Analyst
Optum Global Solutions
04.2026 - Current
Provider Service Advocate
Optum Global Solutions
09.2024 - 04.2026
Bachelor of Science - Computer Science
Tangub City Global College
08.2020 - 08.2024