MA. LETICIA SOLAYAO NATY
Quezon City
Summary
Customer service professional with 7 years of experience delivering exceptional service and ensuring customer satisfaction. Demonstrated ability to resolve inquiries efficiently and implement strategies to meet customer needs. Strong team player with a positive attitude and proven rapport-building skills. Committed to enhancing customer experiences and contributing to organizational success.
Overview
4
4
years of professional experience
Work History
Credit Balance Analyst
UnitedHealthcare Optum
08.2024 - Current
- Evaluated clients' credit payment history and financial status to ensure accuracy in analyses.
- Monitored assigned accounts receivable portfolio daily to identify trends and irregularities.
- Reviewed customer financial data to assess risk levels for extending credit.
- Maintained strong relationships with clients for effective gathering of financial information.
- Executed thorough evaluations of credit applications for approval or denial based on guidelines.
- Demonstrated meticulous attention to detail, preventing inaccuracies in financial assessments.
Customer Service and Email Support Representative
Telus
Quezon City
12.2020 - 05.2024
- Resolved inquiries through phone and email, ensuring prompt assistance and issue resolution.
- Provided customer support to enhance satisfaction and retention rates.
- Educated customers on product features, pricing, and availability.
- Documented incoming emails for future reference, maintaining accurate records.
- Shared actionable feedback with team to improve overall customer experience.
- Utilized problem-solving skills to troubleshoot technical issues effectively.
- Referred complex hardware or software problems to vendors or technicians for resolution.
- Collected and analyzed data for operational planning and performance assessments.
Education
Bachelor of Science - Office Administration
University of Rizal System
Rizal, Philippines05.2006
Skills
- Credit analysis
- Data entry
- Financial reporting
- Regulatory compliance
- Accounts reconciliation
- Customer service
- Problem solving
- Effective communication
- Time management
- Analytical thinking
- Attention to detail
- Team collaboration
- Conflict resolution
Timeline
Credit Balance Analyst
UnitedHealthcare Optum
08.2024 - Current
Customer Service and Email Support Representative
Telus
12.2020 - 05.2024
Bachelor of Science - Office Administration
University of Rizal System
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