CRYSTEL JOY LAYOSO
Pasig City
Summary
Detail-oriented Medical Virtual Assistant with strong administrative, data entry, and customer service experience. Proven ability to manage HIPAA-compliant documentation, patient coordination, scheduling, and accurate data management while providing excellent client and patient support. Experienced in supporting executives and real estate–style administrative workflows. Highly organized, reliable, and adaptable in fast-paced remote environments with a strong focus on accuracy, confidentiality, and service excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Outsourced Medical Office Assistant (VA)
Medical Equipment Manufacturing Company
12.2024 - 12.2025
- Provide remote administrative and operational support for healthcare services
- Manage medical documentation and coordinate equipment-related orders
- Maintain accurate, HIPAA-compliant patient and provider records
Outsourced Medical Assistant (VA)
Psychiatric Practice
09.2025 - 12.2025
- Managed patient scheduling, intake, calls, and follow-ups while maintaining accurate, HIPAA-compliant electronic medical records
- Collected patient histories, vital signs, medication lists, and coordinated laboratory services, prescription refills, and prior authorizations
- Supported daily clinic operations through precise data handling, insurance verification, pharmacy coordination, and patient communication
Data Entry Specialist
Get Wonders Corporation
02.2022 - 12.2024
- Delivered high-quality customer support via email and digital platforms while assisting with content accuracy and documentation
- Entered, updated, and verified high volumes of data, ensuring accuracy, consistency, and data integrity across internal systems
- Organized and maintained digital and physical records, generated reports, and followed established data entry and confidentiality guidelines
Customer Service Representative
Ibex Global Inc.
09.2021 - 12.2021
- Handled inbound and outbound customer inquiries regarding shipments, deliveries, tracking, and service options while meeting service metrics
- Resolved delivery issues including delayed, lost, or damaged shipments and provided accurate status updates to customers
- Coordinated with operations teams, processed shipment documentation and claims, and maintained detailed CRM records
Customer Service Representative
Inspiro Relia Inc.
04.2021 - 07.2021
- Assisted customers with account inquiries, transactions, and banking services while delivering excellent customer support
- Verified customer identities, handled sensitive financial information, and ensured compliance with banking regulations
- Documented customer interactions, resolved issues efficiently, and supported daily banking operations
Tour Guide
Bambike Eco Tours
02.2020 - 02.2021
- Led guided city tours while providing engaging, accurate information about local history, culture, and landmarks
- Assisted guests with itineraries, directions, and recommendations to enhance their travel experience
- Ensured guest safety, managed group coordination, and delivered excellent customer service throughout tours
English as a Second Language Teacher
On Demand English Innovations
09.2019 - 02.2020
- Taught English language skills (speaking, listening, reading, and writing) to non-native learners of varying proficiency levels
- Developed engaging lesson plans and instructional materials tailored to students’ learning needs and goals
- Assessed student progress, provided constructive feedback, and supported language development in a positive learning environment
Education
Bachelor of Arts - History
Jose Rizal University
04-2019
Skills
- HIPAA Compliance
- Patient Coordination
- Medical Documentation
- EHR/EMR (Tebra)
- Scheduling & Intake
- Insurance Verification
- Data Entry & Management
- Email & Calendar Management
- Microsoft Office
- Google Workspace
- Salesforce
- Asana
- MySQL
Certification
TESOL – Teaching English to Speakers of Other Languages | 2019
HIPAA Compliance Training Program | 2026
Timeline
Outsourced Medical Assistant (VA)
Psychiatric Practice
09.2025 - 12.2025
Outsourced Medical Office Assistant (VA)
Medical Equipment Manufacturing Company
12.2024 - 12.2025
Data Entry Specialist
Get Wonders Corporation
02.2022 - 12.2024
Customer Service Representative
Ibex Global Inc.
09.2021 - 12.2021
Customer Service Representative
Inspiro Relia Inc.
04.2021 - 07.2021
Tour Guide
Bambike Eco Tours
02.2020 - 02.2021
English as a Second Language Teacher
On Demand English Innovations
09.2019 - 02.2020
Bachelor of Arts - History
Jose Rizal University