CRYSTEL JOY LAYOSO
Pasig City,NCR
Summary
Experienced Medical Virtual Assistant with a strong background in customer service and accurate data entry. Skilled in HIPAA-compliant documentation, patient scheduling, and coordination, ensuring seamless operations in fast-paced remote healthcare environments. Highly organized, reliable, and committed to confidentiality, delivering excellent patient support and efficient data management with precision.
Overview
6
6
years of professional experience
2
2
Certification
Work History
Outsourced Medical Office Assistant (VA)
Medical Equipment Manufacturing Company
12.2024 - 12.2025
- Provide remote administrative and operational support for healthcare services
- Manage medical documentation and coordinate equipment-related orders
- Maintain accurate, HIPAA-compliant patient and provider records
Outsourced Medical Assistant (VA)
Psychiatric Practice
09.2025 - 12.2025
- Managed patient scheduling, intake, calls, and follow-ups while maintaining accurate, HIPAA-compliant electronic medical records
- Collected patient histories, vital signs, medication lists, and coordinated laboratory services, prescription refills, and prior authorizations
- Supported daily clinic operations through precise data handling, insurance verification, pharmacy coordination, and patient communication
Data Entry Specialist
Get Wonders Corporation
02.2022 - 12.2024
- Delivered high-quality customer support via email and digital platforms while assisting with content accuracy and documentation
- Entered, updated, and verified high volumes of data, ensuring accuracy, consistency, and data integrity across internal systems
- Organized and maintained digital and physical records, generated reports, and followed established data entry and confidentiality guidelines
Customer Service Representative
Ibex Global Inc.
09.2021 - 12.2021
- Handled inbound and outbound customer inquiries regarding shipments, deliveries, tracking, and service options while meeting service metrics
- Resolved delivery issues including delayed, lost, or damaged shipments and provided accurate status updates to customers
- Coordinated with operations teams, processed shipment documentation and claims, and maintained detailed CRM records
Customer Service Representative
Inspiro Relia Inc.
04.2021 - 07.2021
- Assisted customers with account inquiries, transactions, and banking services while delivering excellent customer support
- Verified customer identities, handled sensitive financial information, and ensured compliance with banking regulations
- Documented customer interactions, resolved issues efficiently, and supported daily banking operations
Tour Guide
Bambike Eco Tours
02.2020 - 02.2021
- Led guided city tours while providing engaging, accurate information about local history, culture, and landmarks
- Assisted guests with itineraries, directions, and recommendations to enhance their travel experience
- Ensured guest safety, managed group coordination, and delivered excellent customer service throughout tours
English as a Second Language Teacher
On Demand English Innovations
09.2019 - 02.2020
- Taught English language skills (speaking, listening, reading, and writing) to non-native learners of varying proficiency levels
- Developed engaging lesson plans and instructional materials tailored to students’ learning needs and goals
- Assessed student progress, provided constructive feedback, and supported language development in a positive learning environment
Education
Bachelor of Arts - History
04-2019
Skills
- HIPAA Compliance
- Patient Coordination
- Medical Documentation
- EHR/EMR (Tebra)
- Scheduling & Intake
- Insurance Verification
- Data Entry & Management
- Email & Calendar Management
- Microsoft Office
- Google Workspace
- Salesforce
- Asana
- MySQL
Certification
- HIPAA Compliance Training Program - 2026
- TESOL – Teaching English to Speakers of Other Languages - 2019
Timeline
Outsourced Medical Assistant (VA) - Psychiatric Practice
09.2025 - 12.2025
Outsourced Medical Office Assistant (VA) - Medical Equipment Manufacturing Company
12.2024 - 12.2025
Data Entry Specialist - Get Wonders Corporation
02.2022 - 12.2024
Customer Service Representative - Ibex Global Inc.
09.2021 - 12.2021
Customer Service Representative - Inspiro Relia Inc.
04.2021 - 07.2021
Tour Guide - Bambike Eco Tours
02.2020 - 02.2021
English as a Second Language Teacher - On Demand English Innovations
09.2019 - 02.2020
Jose Rizal University - Bachelor of Arts, History