CRYSTAL MAY VILLAR

Support daily medical billing operations with a focus on denial resolution, appeals, AR follow-up, and claim resubmissions. Analyze EOBs and ERAs to identify denial trends, resolve unpaid claims, and improve reimbursement timelines.

Handle insurance verification, eligibility checks, payment posting, and payer follow-ups while supporting ophthalmology billing workflows. Process approximately 40–60 claims daily while maintaining accuracy and HIPAA compliance.

Provided support for U.S. healthcare insurance inquiries involving claims, eligibility, coverage verification, and billing concerns. Assisted members and providers with understanding EOBs, reimbursement processes, and policy guidelines while ensuring accurate documentation and HIPAA compliance.

Worked across multiple systems to investigate claim issues, resolve discrepancies, and improve customer experience through effective communication and problem-solving.

• Assisted clients in resolving account concerns with accuracy and professionalism.

• Managed online sales of computer parts, handled inquiries, created promotional content, and ran basic Meta Ads campaigns.
• Gained hands-on experience in digital marketing, customer engagement, and social media selling.

• Handled sales inquiries, processed orders, and maintained accurate CRM documentation.

• Provided billing and account support; strengthened communication and problem-solving skills.

• Managed travel and hotel reservations, ensuring accuracy in booking and customer records.
• Streamlined reservation processes for improved accuracy and guest experience.