Cristopher Damian
Cainta, Province Of Rizal
Summary
Dynamic Senior Operations Manager with expertise in KPI reporting, stakeholder management, and process improvement. Proven track record of enhancing service delivery efficiency and driving operational excellence.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Senior Operations Manager
Concentrix Daksh Services Philippines Inc.
Quezon City, Metro Manila, Philippines
02.2016 - Current
- Streamlined operational workflows to enhance service delivery efficiency.
- Led cross-functional teams to implement process improvements and best practices.
- Analyzed performance metrics to identify areas for operational enhancement.
- Managed vendor relationships to optimize supply chain operations and cost management.
- Oversaw project management initiatives, ensuring alignment with organizational goals.
- Implemented quality assurance measures to maintain high service standards across teams.
- Collaborated with senior leadership to develop strategic plans for growth and scalability.
- Oversaw workforce management planning, volume predictions and capacity planning.
- Built strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication practices.
- Managed employee-related issues encompassing labor, turnover and diversity.
- Increased team productivity, providing ongoing training, coaching, and performance feedback to staff members.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Spearheaded process improvements to reduce errors and increase overall quality in operations management.
- Ensured regulatory compliance across all aspects of operations by staying current on industry standards while implementing necessary policies or procedures accordingly.
- Implemented data-driven decision making to inform business strategies and drive operational excellence.
- Boosted employee retention rates through the development of a positive work culture, fostering teamwork, open communication, and professional growth opportunities.
- Established robust performance metrics to track progress against objectives regularly and adjust strategies as needed for success.
- Improved operational efficiency by streamlining processes and implementing innovative strategies.
Associate Director of Operations
VXI Global Holdings
08.2015 - 02.2016
Senior Operations Manager
VXI Global Holdings
09.2014 - 08.2015
Client Relations and VOC Manager
VXI Global Holdings
09.2011 - 09.2014
Site Operations Manager
ACS Xerox
09.2010 - 06.2021
Operations Manager
Sutherland Global Services
02.2006 - 09.2010
- Started as Email Representative and worked my may up to becoming an Operations Manager
Education
Medical Technology
Saint Louis University
Baguio City, Province Of Benguet, Philippines04.2004
Skills
- Operations management
- Productivity improvement
- KPI reporting
- Strategic planning
- Operational excellence
- Employee coaching
- KPI tracking
- Stakeholder management
Certification
- COPC Trained
- Lean Six Sigma
Timeline
Senior Operations Manager
Concentrix Daksh Services Philippines Inc.
02.2016 - Current
Associate Director of Operations
VXI Global Holdings
08.2015 - 02.2016
Senior Operations Manager
VXI Global Holdings
09.2014 - 08.2015
Client Relations and VOC Manager
VXI Global Holdings
09.2011 - 09.2014
Site Operations Manager
ACS Xerox
09.2010 - 06.2021
Operations Manager
Sutherland Global Services
02.2006 - 09.2010
Medical Technology
Saint Louis University