Cristine P. Gracilla
Quezon City
Summary
To join a service-oriented company where I can contribute my knowledge, skills, and abilities to optimize both my professional and personal growth, with the support and opportunities provided by the company.
Overview
12
12
years of professional experience
Work History
Technical Support and Company Driver
Max Fair Group Phils., Inc.
12.2016 - Current
- Installing LT Slot Machine (EGM) and Electronic bingo Machine
- Troubleshoot and repair the Epic Transact 950 and Epic Transact 880 printers
- Troubleshoot and repair the MEI bill acceptor and the CashCode bill acceptor
- Assisted in the installation of Velvix slot machines at PAGCOR casino locations
- Developing and implementing mechanical maintenance plans to prevent costly equipment breakdowns
- Troubleshooting mechanical malfunctions and breakdowns, as well as performing repairs
- Monitoring the availability of parts and replenishing supplies
- Optimizing mechanical efficiency by adjusting machinery and equipment settings
- Supported warehouse staff in inventory management activities when not engaged in technical duties, contributing to overall operational efficiency.
Asst. Technical Support/Attendant
Caceres Amusement and Gaming Corporation
02.2013 - 12.2016
- Assisting customer
- Collecting Money from Machine
- Identifying hardware and software solutions
- Troubleshooting technical issues
- Diagnosing and repairing faults
- Resolving network issues
- Installing and configuring hardware and software
- Responded to customer requests efficiently and with knowledgeable assistance.
- Collaborated with team members to improve overall service quality and guest experience.
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.
Education
Driving NC II -
Irosin Technical Institute
11-2012
Electronics
Sorsogon State College
Sorsogon, Province Of Sorsogon, Philippines10-2009
High School Diploma -
Gallanosa National High School
Irosin, Province Of Sorsogon, Philippines04-2009
Skills
- Electrical Wiring
- LAN & WAN Connectivity & Maintenance
- IT Troubleshooting & Problem Solving
- Onsite & Remote Technical Support
- Time management
- Heavy lifting
- Driving Motor Vehicle
Timeline
Technical Support and Company Driver
Max Fair Group Phils., Inc.
12.2016 - Current
Asst. Technical Support/Attendant
Caceres Amusement and Gaming Corporation
02.2013 - 12.2016
Driving NC II -
Irosin Technical Institute
Electronics
Sorsogon State College
High School Diploma -
Gallanosa National High School
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