Hi, I’m
MARK ANTHONY E. TORRES
Electronics Engineer, Licensed Electronics Technician
San Jose City,Nueva Ecija
Summary
Accomplished Technical Support Engineer with extensive experience troubleshooting and maintaining complex systems. Proven expertise in providing remote assistance, performing root cause analysis, and coordinating with external support services to resolve technical issues.
Highly qualified Electronics Engineering Technician with training and experience in electrical and mechanical systems. Reads schematic diagrams and use appropriate test equipment to troubleshoot equipment and manufactured products. Excellent at contributing to team and project success by sharing acquired knowledge and using strong interpersonal communication skills to encourage high-level performance. Proficient in installing, maintaining, calibrating, configuring and troubleshooting. A stellar work ethic excels in a fast-paced environment.
Overview
5
years of professional experience
6
years of post-secondary education
Work History
Syntech System Solutions Inc.
Technical Support Engineer
12.2023 - 04.2024
Job overview
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Maintained clear communication channels with clients throughout the troubleshooting process, ensuring transparency and trust.
- Documented faults and bugs for referral to development staff for use in updates.
- Met with team personnel to share details of discovered issues and recurrent custom complaints.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Maintained proper safety standards while working with electrical components and climbing ladders, reducing the risk of accidents on the job.
- Ensured quality control by performing thorough system tests after each installation, identifying potential issues before they became problems for customers.
- Improved customer retention rates by addressing concerns promptly and professionally, fostering positive relationships with clients.
- Demonstrated excellent problem-solving skills by troubleshooting complex technical issues, ensuring minimal disruptions to customers'' services.
- Utilized strong communication skills to explain technical concepts in layman''s terms, fostering trust and confidence with clients during the installation process.
- Kept detailed records of completed tasks and reported any outstanding issues to supervisors for resolution.
- Installed and configured operating systems and applications.
- Monitored system performance to identify potential issues.
- Installed, configured and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up work stations for employees.
- Tested new software and hardware prior to deployment.
- Offered assistance in implementing and developing training programs.
SMC Infrastructure Intelligent E-processes Technologies Corp.
System Technician
11.2021 - 6 2023
Job overview
- Capable in maintaining tollway systems & hardware configuration
- Maintained high uptime rates for clients by diligently monitoring system performance and troubleshooting issues.
- Improved system reliability, conducting thorough testing and validation of hardware and software components before full-scale deployment.
- Installed and wired system devices using standard product setup and electrical knowledge.
- Enforced safe job site and maintained compliance with company safety, OSHA and customer-specific safety standards.
- Reduced system downtime, implementing proactive maintenance schedules and rapid response protocols.
- Increased user satisfaction by providing timely and accurate technical support, resolving issues on first call whenever possible.
International Precision Assemblies, INC.
Repair Technician
08.2014 - 01.2017
Job overview
- Recipient of Perfect Attendance Award
- Inspected and tested, repaired and refurbished products for proper operation.
- Increased repair success rates, utilizing advanced troubleshooting techniques and tools.
- Utilized variety of tools and diagnostic equipment to complete repairs.
- Completed all repair and maintenance activities promptly and to high quality standards.
- Reduced device downtime with regular maintenance and preventative measures.
- Maintained detailed records of repairs, parts inventory, and warranty information for accurate documentation purposes.
- Repaired and tested electronic circuit boards, wiring and components.
- Capable to use Digital Multimeter (DMM), Analog Multimeter and Megger Tester
- Capable to read Schematic Diagram
- Capable in PCB design using Target 3001
- Capable in troubleshooting Uninterruptible Power Supply (UPS).
- Capable in soldering Surface-mount technology (SMT) and Through-Hole
- Capable in troubleshooting in electronics and electrical equipment.
- With Experience in Manufacturing Execution System
Education
Wesleyan University- PhilippinesMabini St. Ext., Cabanatuan City, Nueva Ecija
Bachelor of Science from Electronics Engineering
01.2017 - 07.2020
Nueva Ecija University of Science And TechnologyGeneral Tinio St., Cabanatuan City, Nueva Ecija
Associate of Science from Electronics And Communications Engr. Technology
06.2011 - 04.2014
Skills
TCP/IP fundamentals
undefinedTraining
- Introduction to Network and System Administration, Terra Hertz, 10/26/2024
- Mechatronics Webinar, MFI Polytechnic Institute, 09/19/23
- Electro-pneumatics with Basic PLC Programming (SIEMENS), Mechatronics Technologies Corporation ICC- MTC Bldg., 699 Tandang Sora Ave., Old Balara, Quezon City, Philippines, 08/27/22, 09/03/22, 09/10/22, 09/17/22
- Understanding Technology –Hardware and Internet, DICT, Region 3 Webinar Series, 06/20/22
- Preparing for the Metaverse: Cybersecurity Awareness & Blockchain Technology, DICT, Region 3 Webinar Series, 06/13/22
- Python Programming for Beginners, DICT, Region 3 Webinar Series, 06/09/22
- Basic Python Programming, MNET Solutions Webinar, 08/20/21
- Data Privacy Protection, ICT Literacy and Competency Development Bureau Regional Office Cluster 2 – DICT Webinar, 08/23/21, 08/27/21
- Foundations of Computer Emergency Response Team Operations (CERT), ICT Cluster 2 – DICT, Webinar, 08/12/21, 08/13/21
- IECEP-NE 2ND Technical Seminar: Fire Detection and alarm System Design, Plaza Leticia, Cabanatuan City, Nueva Ecija, 12/01/18
- Structured Cabling System & Cabling Elements for Computer Networks, DICT, Region 3, Webinar Series, 06/08/22
- On the job training: SMART Communication Inc., Technical Operations Center Department, 468, Consejo Street, Cabanatuan City, Nueva Ecija, 11/12/13, 03/19/14
References
- Engr. Cenon Sta. Maria, Retired Professor, NEUST, 0948 843 6117
- Rowel Canta, Technical Analysts, DITO Telecom Corp., 0919 001 0914
- Leonard Arenas, System Technician, IETC SMC Infrastructure, 0935 385 0345
Languages
English
Upper intermediate (B2)
Timeline
Technical Support Engineer
Syntech System Solutions Inc.
12.2023 - 04.2024
System Technician
SMC Infrastructure Intelligent E-processes Technologies Corp.
11.2021 - 6 2023
Wesleyan University- Philippines
Bachelor of Science from Electronics Engineering
01.2017 - 07.2020
Repair Technician
International Precision Assemblies, INC.
08.2014 - 01.2017
Nueva Ecija University of Science And Technology
Associate of Science from Electronics And Communications Engr. Technology
06.2011 - 04.2014
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