Cristina V. Abad
Bacoor
Summary
Experienced and dedicated waitress with a strong background in the food and beverage industry. Utilizes exceptional customer service skills, comprehensive menu knowledge, and efficient multitasking abilities to elevate the dining experience. Committed to upholding high standards of service and ensuring utmost guest satisfaction throughout every interaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
FOOD AND BEVERAGE SERVER
Hyatt Regency | In-Room Dining
08.2023 - Current
- Company Overview: City of Dreams, Melco Resorts and Entertainment
- Ensured exceptional hospitality aligned with Forbes Standards
- Knowledgeable in Beverage Inventory and Stock take Variance Justification
- Promptly deliver dishes to ensure proper temperature upon consumption
- Utilized proactive approaches to meet customer demands and settle issues, boosting overall satisfaction.
- Coordinated, prepared and delivered amenities tailored to special occasions to foster memorable stays.
- Managed efficient processing of customer transactions. POS operations(infrasys and micros)
- Respond to critical and time-sensitive emails promptly.
FOOD AND BEVERAGE SERVER
Hyatt Regency | The Cafe
02.2023 - 08.2023
- Company Overview: City of Dreams, Melco Resorts and Entertinment
- Ensures a safe and sanitary work environment for self and others
- Foster exceptional moments at every opportunity by commemorating guests' special events.
- Maintained consistent service quality.
FOOD AND BEVERAGE SERVER (Internal OJT)
Illumine Fine Dining Restaurant
09.2022 - 11.2022
- Company overview: (MIHCA) Magsaysay Institute of Hospitality and Culinary Arts
- Coordinated guest service requests and communicated requirements to relevant team members.
- Recommended drink selections and highlighted seasonal offerings.
- Ensured thorough understanding of updated menus, accompanying garnishes and cooking methods.
- Monitored and attended to consumer needs.
- Ensured timely distribution of meals for optimal freshness.
Education
Bachelor Of Science In Business Administration - Major in Human Resource Development And Management
Saint Dominic College
Basco, Batanes03.2016
High school or equivalent -
Itbayat National Agricultural High School
Itbayat, Batanes04.2011
Skills
- Computer literate
- Excellent Communication skills
- Active listening
- Creative problem solving and management skills
- Able to work alone and within a team
- Flexible
- Pro-active and Reliable
Certification
- Ship Security Awareness and Seafarers with Designated Security Duties (SSAT-SDSD), Southern Institute of Maritime Studies, Inc., 06/28/24
- Basic Safety Training, Southern Institute of Maritime Studies, Inc., 06/15/24 - 06/26/24
- Food and Beverage Services NC II, Magsaysay Center for Hospitality and Culinary Arts, Inc. (MIHCA), 04/11/22
- Food and Beverage Services National Certificate II, (TESDA) Technical Education and Skills Development Authority, 04/12/24
Trainings Seminars
- Food Safety for Food Handlers, City of Dreams, Manila, 08/10/23
- HERO Cashiering, City of Dreams, Manila, 09/04/23
- Chemical Handling, City of Dreams, Manila, 05/06/24
- Basic Data Privacy, City of Dreams, Manila, 08/10/23
- Information Security Awareness, City of Dreams, Manila, 03/03/24
Personal Information
- Place of Birth: Batanes
- Height: 5'2
- Weight: 50Kg
- Date of Birth: 07/24/95
- Gender: Female
- Nationality: Filipino
- Marital Status: Married
Awards
- Food and Beverage Colleague of The Quarter, City of Dreams, Manila, 05/03/24
- Perfect Attendance Award, City of Dreams, Manila, 10/04/24
- Associate of the Year, City of Dreams, Manila, 12/04/24
- Best in Grooming, City of Dreams, Manila, 12/04/24
Languages
English
Upper intermediate (B2)
Filipino
Advanced (C1)
Timeline
FOOD AND BEVERAGE SERVER
Hyatt Regency | In-Room Dining
08.2023 - Current
FOOD AND BEVERAGE SERVER
Hyatt Regency | The Cafe
02.2023 - 08.2023
FOOD AND BEVERAGE SERVER (Internal OJT)
Illumine Fine Dining Restaurant
09.2022 - 11.2022
- Ship Security Awareness and Seafarers with Designated Security Duties (SSAT-SDSD), Southern Institute of Maritime Studies, Inc., 06/28/24
- Basic Safety Training, Southern Institute of Maritime Studies, Inc., 06/15/24 - 06/26/24
- Food and Beverage Services NC II, Magsaysay Center for Hospitality and Culinary Arts, Inc. (MIHCA), 04/11/22
- Food and Beverage Services National Certificate II, (TESDA) Technical Education and Skills Development Authority, 04/12/24
Bachelor Of Science In Business Administration - Major in Human Resource Development And Management
Saint Dominic College
High school or equivalent -
Itbayat National Agricultural High School
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