JOAN LEAH LAGERA-INFANTE
Caba
Summary
Professional with experience in food and beverage industry, ready to excel in this role. Skilled in delivering exceptional customer service, managing orders efficiently, and ensuring high standards of cleanliness and presentation. Strong focus on teamwork and achieving results, adaptable to changing needs, and reliable in high-pressure environments. Excel in communication, multitasking, and maintaining positive dining experience for all guests.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Food and Beverage Server
KingBridge Hotel and Conference
Ontario, Canada
10.2024 - 01.2025
- Server
- – Front of the house responsible for the complete guest dining cycle, from initial reception to final payment. From guest service and hospitality to Menu expertise and consultation to order management and service execution to table maintenance up until final transaction
House Cleaner
Grace Supreme Cleaners
Toronto Canada
02.2024 - 12.2024
- Led teams in performing thorough cleaning and sanitization of residential properties.
- Developed efficient cleaning schedules to optimize workflow and meet client expectations.
- Trained new staff on cleaning techniques, safety protocols, and equipment usage.
- Implemented inventory management practices for cleaning supplies and equipment.
Sales and Customer Support Specialist
Patricia's Petals
11.2020 - 01.2023
- Customer Sales , Customer Support , Fraudulent Account Detection
- – Successfully ending every call with a good sale, not hard selling making sure that both ends meet.
- – Made sure that every end of the call was resolve in a timely manner that the client was satisfied with the service provided.
- – Early detection on the possible fraudulent activity on the account
Virtual Professional
My Outdesk LLC
02.2022 - 08.2022
- Administrative Assistant
- -Assisted client with admin task made sure all tasks were completed before end of the day
- Social Media Accountant
- -Check on the client's social media account boosted every post to ensure updated information was provided on the social accounts.
- Realtor Contract Analyst
- -Check all contracts of client before he sends it off to his customers for final assessments
- Real Estate Virtual Assistant
- -Had to represent the client for his realtor business
- The daily task is to organize and offer administrative service to client's needs, scheduling appointments, making phone calls, and making sure all the tasks are organized for the clients.
Manager, Marketing Sales Representative
Spearken Dressing Plant
08.2015 - 01.2020
- Detail Oriented poultry processing specialist with expertise in primary dressing operation, including evisceration, sanitation and biosecurity to temperature control up to delivery of chicken and marketing and sales process
- Oversaw daily operations to ensure compliance with safety and quality standards.
- Implemented process improvements that enhanced production efficiency and reduced downtime.
- Trained and mentored team members on best practices and operational procedures.
Customer Service Representative
Convergys Baguio
10.2014 - 06.2015
- Customer Service Representative
- Sales and Fraud Specialist
- CITI BANK
- Customer Service
- -Assured that customer had the correct resolution on the issue that was provided.
- Fraud Check Analyst
- -Help check customer check on their accounts, assisted on checking on the charges on the account and help secure accounts to prevent future frauds.
- Sales Representative
- -Made sure that all calls receive had a good sales call with a proper sales etiquette
- Responsible for taking in calls and sales, Monitoring account transactions, analyzing and investigating transactions, checking card activities, and walking through clients in their accounts.
Executive Operation
Aegis People Support
11.2012 - 07.2014
- Customer Service for student loans
- -Provided students with proper loans that would fit and cover their needs.
- Sales Representative
- -Provided excellent sales for all the students needs
- Responsible For taking in calls and customer satisfaction, assisting student to check the availability of loans they could use for their future needs, assisting in payment terms ensuring they are up to date.
Customer Service Representative
Sitel Baguio
Baguio City, Province Of Benguet, Philippines
05.2010 - 06.2012
- Led team initiatives focused on improving service delivery and operational efficiency.
- Mentored junior representatives, fostering a collaborative work environment and skill development.
- Analyzed customer feedback to identify trends and recommend enhancements to services offered.
- Developed strategic solutions to address recurring issues, increasing overall customer retention rates.
Server / Bartender / Cashier
Shangrila Plaza Manila Bistro Group
Manila, Metro Manila, Philippines
05.2009 - 11.2009
- Delivered exceptional customer service, enhancing guest experiences and satisfaction.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Managed multi-table sections efficiently, optimizing workflow during peak hours.
- Trained new servers on menu knowledge and operational protocols.
- Implemented upselling techniques, contributing to increased sales revenue.
- Resolved customer complaints swiftly, maintaining positive dining experiences.
Service Staff / Cashier / Area Receptionist
John Hay Yellow Cab
Baguio City, Province Of Benguet, Philippines
03.2008 - 05.2009
- Processed customer transactions efficiently using POS systems.
- Managed cash drawer, ensuring accurate funds and balanced reports.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Assisted in training new cashiers on operational procedures and best practices.
- Maintained cleanliness and organization of checkout area for optimal customer experience.
Education
Bachelor of Science - Accounting And Finance
Accounting And Payroll Administration
Toronto Canada Bachelor of Science - Nursing
University of The Cordilleras
Baguio City, PhilippinesBachelor of Science - Hotel and Restaurant Management
University of the Cordilleras
Baguio City, PhilippinesHigh School Diploma - undefined
Saint Louis Pacdal
Baguio City, PhilippinesPreparatory and Grade School - undefined
Quezon Elementary School
Baguio City, PhilippinesSkills
- Excellent Communication
- Proficient
- Customer Service Skills
- Multitasking
- Leadership Skills
- Very strong Leadership and Marketing abilities
- Computer Literate
- Accountability
- Critical Thinking Skills
- Food handling safety
- Food safety practices
- Guest satisfaction
- Guest service
- Flexible schedule
Certification
- REVA TRAINING
- -Completed Real Estate Virtual Training
- TOP PERFORMER AWARD
- -Excellent service and focusing on success. Final transition score of 4.25
- CERTIFICATE OF PROFICIENCY
- -For completing and passing transition for CITI Brands
INTERESTS
Church Activities, Badminton, Travel, Hiking, Reading Books
Timeline
Food and Beverage Server
KingBridge Hotel and Conference
10.2024 - 01.2025
House Cleaner
Grace Supreme Cleaners
02.2024 - 12.2024
Virtual Professional
My Outdesk LLC
02.2022 - 08.2022
Sales and Customer Support Specialist
Patricia's Petals
11.2020 - 01.2023
Manager, Marketing Sales Representative
Spearken Dressing Plant
08.2015 - 01.2020
Customer Service Representative
Convergys Baguio
10.2014 - 06.2015
Executive Operation
Aegis People Support
11.2012 - 07.2014
Customer Service Representative
Sitel Baguio
05.2010 - 06.2012
Server / Bartender / Cashier
Shangrila Plaza Manila Bistro Group
05.2009 - 11.2009
Service Staff / Cashier / Area Receptionist
John Hay Yellow Cab
03.2008 - 05.2009
Bachelor of Science - Hotel and Restaurant Management
University of the Cordilleras
High School Diploma - undefined
Saint Louis Pacdal
Preparatory and Grade School - undefined
Quezon Elementary School
Bachelor of Science - Accounting And Finance
Accounting And Payroll Administration
Bachelor of Science - Nursing
University of The Cordilleras