Cris Joy Ardina
Lapu-Lapu City, Province Of Cebu,CEB
Summary
Dynamic and results-driven professional with experience at Info Connect Bpo and 724care Call Center Inc. Proven ability to exceed call quotas while delivering exceptional customer communications and resolving issues effectively. Skilled in call center processes and flexible in adapting to changing priorities, fostering strong client relationships that drive repeat business.
Overview
5
5
years of professional experience
Work History
Telephone Interviewer
Info Connect Bpo
09.2025 - 01.2027
- Conducted telephone interviews using scripted questionnaires and maintained consistent survey protocols.
- Recorded respondent answers accurately into call tracking systems and verified data completeness.
- Followed interview scripts, ensuring compliance with quality standards and client requirements.
- Resolved respondent objections professionally while maintaining call flow and interview completion.
- Reviewed survey responses for consistency and corrected discrepancies before submission.
- Exceeded daily call quotas while maintaining high-quality interactions, ensuring timely project progress.
- Gathered data and insights from participants during telephone interviews.
- Maintained a comprehensive understanding of company policies, procedures, and guidelines related to telephone interviewing processes.
Customer Sales Representative
724care Call Center Inc.
07.2022 - 06.2025
- Assisted customers with product questions, order details, and issue resolution through phone support.
- Processed sales transactions accurately while updating customer records in call center systems.
- Recommended service options based on customer needs and available offerings.
- Resolved billing and account concerns by reviewing information and coordinating follow-up actions.
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Collaborated with teammates to support consistent service quality and sales performance.
- Adapted to scripts, sales procedures, and changing customer service priorities.
Education
Bachelors of English Secondary Education -
Cordova Public College
Cordova Cebu 04.2001 -
High School Diploma -
Adlaon National High School
Cebu City, Province Of Cebu, Philippines04-2015
Skills
Flexibility
Customer communications
Active learning
Call center processes
Additional Information
ABOUT ME
Dedicated and results-driven BPO professional with over three years of experience delivering exceptional customer service, driving sales, and conducting structured telephone interviews. Proven ability to handle high-volume communications, build strong client rapport, and meet performance metrics in fast-paced environments. Quick learner with a strong background in administrative tasks, virtual assistant skills, and lead generation. Eager to contribute strong communication and problem-solving skills to a dynamic team.
Timeline
Telephone Interviewer
Info Connect Bpo
09.2025 - 01.2027
Customer Sales Representative
724care Call Center Inc.
07.2022 - 06.2025
Bachelors of English Secondary Education -
Cordova Public College
04.2001 -
High School Diploma -
Adlaon National High School