Connie Estano

Dialed some costumer and offer State Farm personalized insurance products and services.

Sending the a quote to compare and customize insurance rates for auto, home, life, health, and more.

• Reviewed timesheets for anomalies and worked with supervisors to correct issues.
• Managed overtime, shift swaps, breaks and PTO requests.
• Set and adjusted to schedules to maintain optimal coverage and service levels.
• Developed and monitored employee recognition programs.

Dialing customers offering our products,answering or addressing any concerns they may have.

• Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
• Developed and updated databases to handle customer data.