Clyde Van S. Bermiso
B4 L10 Kapatiran Village Pasong Buaya 2 Imus,ILS
Summary
Personable and tech-savvy with knack for problem-solving and positive attitude. Possesses foundational knowledge in computer systems and software troubleshooting, paired with strong communication and customer service skills.
Overview
7
7
years of professional experience
Work History
Technical Support Expert
Asurion
05.2024 - 12.2024
- Maintained detailed documentation of all troubleshooting steps, customer interactions, and resolutions to ensure efficient knowledge transfer among peers.
- Developed rapport with clients by addressing their needs professionally while adhering to company guidelines.
- Promoted tech product insurance to customers, enhancing service offerings and increasing sales.
Advisor and Sales Representative
Concentrix
09.2021 - 05.2023
- Handled email correspondence with customers, addressing their needs and concerns efficiently.
- Resolved customer inquiries, billing issues, and technical support requests through inbound calls, enhancing customer satisfaction.
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
Technical Support Representative
Teleperformance Philippines
06.2019 - 06.2020
- Diagnosed and troubleshot hardware, software and network issues.
- Reduced call handling time, implementing efficient diagnostic protocols.
- Escalated high-priority cases promptly to ensure rapid response times for critical situations requiring advanced attention or expertise.
- Managed high levels of call flow and responded to technical support needs.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
Lifeguard
Circle Island Hotel and Resort
02.2018 - 06.2018
- Administer first aid in the event of injury and rescues swimmers in distress or danger of drowning
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
Education
Automotive II
The Bethel Educational Support And Technological
Imus City, Cavite01.2018
undefined
Technological Institute of the Philippines
01.2017
undefined
St. Thomas More Academy
Bacoor, Cavite01.2013
undefined
St. Thomas More Academy
Bacoor, Cavite01.2009
Skills
- English language proficiency
- Interpersonal skills
- Computer skills
- Knowledgeable in Microsoft Word Office application
- Exceptionally versatile and adaptability
- Exposed and interacted with a wide variety of personality
- Can do multi-tasking
- Can work in a fast-paced environment
- Calmness under pressure
- Basic knowledge in operating Welding machine
- Basic knowledge in operating Lathe machine
- Basic knowledge in Milling machine
- Remote support
Disclaimer
I hereby certify that the above information is true and correct to the best of my knowledge.
Timeline
Technical Support Expert
Asurion
05.2024 - 12.2024
Advisor and Sales Representative
Concentrix
09.2021 - 05.2023
Technical Support Representative
Teleperformance Philippines
06.2019 - 06.2020
Lifeguard
Circle Island Hotel and Resort
02.2018 - 06.2018
undefined
Technological Institute of the Philippines
undefined
St. Thomas More Academy
undefined
St. Thomas More Academy
Automotive II
The Bethel Educational Support And Technological
Similar Profiles
Andre MenefeeAndre Menefee
Tech II 5G Verizon Service Technician at AsurionTech II 5G Verizon Service Technician at Asurion
Christopher NeedhamChristopher Needham
In Store Repair Supervisor at AsurionIn Store Repair Supervisor at Asurion
Kayla JacksonKayla Jackson
Customer Service Representative II at AsurionCustomer Service Representative II at Asurion