Summary
Overview
Work History
Education
Skills
Certification
Timeline
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ROMEO L. BUSTILLO JR

Sta. Rosa

Summary

A position providing the opportunity to make a strong contribution to organization goals through continued development of my skills.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Technical Support Expert

Asurion
12.2024 - 03.2025
  • Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.

Account specialist

Iqor
09.2021 - 08.2024
  • Assisting customers in all inquiries regarding their bills, account standing, mobile phone service, offering right fit offers and promotions, basic technical troubleshooting on service coverage issues both mobile and business/home internet
  • Maintained strong relationships with clients through regular communication and proactive problem-solving efforts.

Workforce real time analyst

Alorica
04.2016 - 08.2021
  • Company Overview: Horizon
  • Responsible for real time queue monitoring and ensuring adequate actions are taken on rosters to ensure target metrics are achieved
  • Analysis of the current situation and forecasting what will happen in the immediate future
  • In charge of monitoring actual activities of agents and ensuring agents are adhering to their schedules
  • In charge of making/requesting immediate changes to adapt unforeseen changes in the volume of interactions
  • Improved service level performance by identifying trends in real-time data and making necessary adjustments to workforce allocation.
  • Optimized schedules, forecasts and other tools to present to management.

Customer Service Representative (CSR)

EGS
11.2014 - 04.2016
  • Company Overview: Anthem Pay by Phone
  • Responsible for taking inbound calls to assist customers paying their monthly bill and explaining bill break down
  • Anthem Pay by Phone

Sales Clerk and Counter checker

SM Department Store
04.2014 - 09.2014
  • As a Sales clerk, my duties are helping customers to find specific products within the store, taking inventory of products and restocking shelves as needed
  • Counter checker duties totaling the price of all goods for a customer and assisting the customer with the bagging of their purchases

Education

Elementary -

Meridian Educational Institution
Sta. Rosa, Laguna

Secondary - undefined

Meridian Educational Institution
Sta. Rosa, Laguna

Tertiary - Computer Science

Asian Institute of Computer Studies
Sta. Rosa, Laguna

Skills

  • Good communication skills
  • Proficiency in English
  • Proficiency in Filipino
  • High computer literacy
  • MS Word
  • MS Excel
  • MS PowerPoint
  • Organizational Skills
  • Strategic planning
  • Scheduling skills
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Certification

I, the undersigned, certify that to the best of my knowledge and belief, these data correctly describes me, my qualifications and my experiences.

Timeline

Technical Support Expert

Asurion
12.2024 - 03.2025

Account specialist

Iqor
09.2021 - 08.2024

Workforce real time analyst

Alorica
04.2016 - 08.2021

Customer Service Representative (CSR)

EGS
11.2014 - 04.2016

Sales Clerk and Counter checker

SM Department Store
04.2014 - 09.2014

Secondary - undefined

Meridian Educational Institution

Tertiary - Computer Science

Asian Institute of Computer Studies

Elementary -

Meridian Educational Institution

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ROMEO L. BUSTILLO JR