Clarrise Sanglitan
Senior Agent, Customer Service Representative
Angeles City, Province Of Pampanga
Summary
Dynamic customer service professional with extensive experience customer service and handling accounts in home warranty and face to face customer service abroad. Excelling in problem-solving and customer rapport building. Proven track record in enhancing client satisfaction and retention through effective communication and quality assurance. Skilled in managing accounts and implementing process improvements to boost service efficiency.
Overview
5
5
years of professional experience
Work History
Senior Agent
Iqor Philippines
2020.09 - 2021.10
- Managed customer inquiries and resolved issues efficiently through effective communication and problem-solving techniques.
- Conducted quality assurance audits to ensure compliance with company standards and enhance service delivery.
- Collaborated with team members to implement process improvements that enhanced workflow efficiency and reduced response times.
- Managed high-profile accounts for enhanced customer retention and loyalty.
- Increased client satisfaction by providing exceptional customer service and timely resolution of issues.
- Informed clients of policies and procedures.
Customer Service Representative
Wonders Corp.
2020.09 - 2021.03
- Provided exceptional customer support by addressing inquiries and resolving issues efficiently through phone and email communication.
- Delivered prompt service to prioritize customer needs.
- collecting orders for customer and sending it directly to the restaurants.
- Track delayed deliveries and inform customers reel time.
Waitress
Carnival Cruise Lines
2016.05 - 2016.12
- Face to face customer service.
- Handle customers complain and requests.
Education
Bachelor of Science - Hotel And Restaurant Management
Holy Angel University
Angeles City, Province Of Pampanga, Philippines 2001.05 -
Skills
Telephone etiquette
Customer rapport building
Customer service and care
Problem-solving skills
Problem-solving
Service support
Organizational skills
Customer complaint resolution
Flexible schedule
Timeline
Senior Agent
Iqor Philippines
2020.09 - 2021.10
Customer Service Representative
Wonders Corp.
2020.09 - 2021.03
Waitress
Carnival Cruise Lines
2016.05 - 2016.12
Bachelor of Science - Hotel And Restaurant Management
Holy Angel University
2001.05 -