Summary
Overview
Work History
Education
Skills
Timeline
Generic

Clarrise Sanglitan

Senior Agent, Customer Service Representative
Angeles City, Province Of Pampanga

Summary

Dynamic customer service professional with extensive experience customer service and handling accounts in home warranty and face to face customer service abroad. Excelling in problem-solving and customer rapport building. Proven track record in enhancing client satisfaction and retention through effective communication and quality assurance. Skilled in managing accounts and implementing process improvements to boost service efficiency.

Overview

5
5
years of professional experience

Work History

Senior Agent

Iqor Philippines
09.2020 - 10.2021
  • Managed customer inquiries and resolved issues efficiently through effective communication and problem-solving techniques.
  • Conducted quality assurance audits to ensure compliance with company standards and enhance service delivery.
  • Collaborated with team members to implement process improvements that enhanced workflow efficiency and reduced response times.
  • Managed high-profile accounts for enhanced customer retention and loyalty.
  • Increased client satisfaction by providing exceptional customer service and timely resolution of issues.
  • Informed clients of policies and procedures.

Customer Service Representative

Wonders Corp.
09.2020 - 03.2021
  • Provided exceptional customer support by addressing inquiries and resolving issues efficiently through phone and email communication.
  • Delivered prompt service to prioritize customer needs.
  • collecting orders for customer and sending it directly to the restaurants.
  • Track delayed deliveries and inform customers reel time.

Waitress

Carnival Cruise Lines
05.2016 - 12.2016
  • Face to face customer service.
  • Handle customers complain and requests.


Education

Bachelor of Science - Hotel And Restaurant Management

Holy Angel University
Angeles City, Province Of Pampanga, Philippines
05.2001 -

Skills

Telephone etiquette

Customer rapport building

Customer service and care

Problem-solving skills

Problem-solving

Service support

Organizational skills

Customer complaint resolution

Flexible schedule

Timeline

Senior Agent

Iqor Philippines
09.2020 - 10.2021

Customer Service Representative

Wonders Corp.
09.2020 - 03.2021

Waitress

Carnival Cruise Lines
05.2016 - 12.2016

Bachelor of Science - Hotel And Restaurant Management

Holy Angel University
05.2001 -

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Clarrise SanglitanSenior Agent, Customer Service Representative