Summary
Overview
Work History
Education
Skills
References
Timeline
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Clarita I. Marcos

Clarita I. Marcos

Bone North, Aritao, Nueva Vizcaya

Summary

Professional and personable call center representative with 5 years experience handling inbound and outbound calls for telecom and retail companies (CSR and Sales).

Overview

8
8
years of professional experience

Work History

ESL Tutor

51talk
02.2025 - Current
  • Developed personalized lesson plans to enhance students' language acquisition and communication skills.
  • Implemented interactive teaching methods to foster student engagement and improve retention of English concepts.
  • Assessed student progress through regular evaluations, providing constructive feedback for continuous improvement.
  • Integrated technology tools to facilitate online learning experiences and streamline instructional delivery.

Customer Service Representative

iQor Philippines
10.2021 - 06.2023
  • Delivered exceptional customer support through effective communication and problem-solving techniques.
  • Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
  • Maintained accurate records of customer interactions using CRM software for tracking trends.

Financial Advisor

Allianz PNB Life
08.2019 - 06.2023
  • Developed tailored financial plans aligned with client goals and risk tolerance.
  • Conducted in-depth market analysis to identify investment opportunities and trends.
  • Mentored junior advisors, enhancing team performance and knowledge sharing.

Financial Specialist

AXA Philippines
02.2018 - 07.2019
  • PSBank Pateros Branch
  • Developed comprehensive financial reports to support management in resource allocation.
  • Analyzed financial data to identify trends and inform strategic decision-making.

Customer Service Representative

DXC Technology
03.2017 - 09.2017
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Senior Processor Executive

Infosys BPO Limited
08.2014 - 04.2016
  • Streamlined processing workflows, enhancing operational efficiency and reducing turnaround times.
  • Increased customer satisfaction by promptly addressing concerns and providing clear communication throughout the application process.
  • Delivered consistent high-quality service that exceeded client expectations and contributed to a growing company reputation in the industry.

Outbound Sales Agent

Rainmaker Asia
04.2011 - 10.2013
  • Developed and maintained relationships with prospective clients through targeted outreach strategies.
  • Conducted market research to identify potential sales opportunities and customer needs.
  • Delivered product presentations to clients, highlighting key benefits and features.

Education

Bachelor of Science - Biology

University of Baguio
Baguio City, Province Of Benguet, Philippines
10-2009

Skills

  • Attention to details

  • Problem Solving

  • Creativity

  • Problem-solving skills

  • Teaching English

  • Critical Thinking

References

  • Paulo, Caluya, Team Leader, 09178631104, Rainmaker Asia
  • Jade Ann, Aldon, Co-worker, 09358717653, Infosys BPO Limited
  • Lenilyn, Baylon, Agency Manager, 09153864151, Allianz PNB / FreeLancer

Timeline

ESL Tutor

51talk
02.2025 - Current

Customer Service Representative

iQor Philippines
10.2021 - 06.2023

Financial Advisor

Allianz PNB Life
08.2019 - 06.2023

Financial Specialist

AXA Philippines
02.2018 - 07.2019

Customer Service Representative

DXC Technology
03.2017 - 09.2017

Senior Processor Executive

Infosys BPO Limited
08.2014 - 04.2016

Outbound Sales Agent

Rainmaker Asia
04.2011 - 10.2013

Bachelor of Science - Biology

University of Baguio

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Clarita I. Marcos