Maria Chrisma Alberto

Cabanatuan City, Province Of Nueva Ecija,NUE

Summary

Dedicated and customer-focused professional with experience in administrative support and English language instruction. Highly adaptable, detail-oriented, and skilled in communication and problem-solving. Passionate about delivering exceptional customer service and ensuring passenger safety and comfort.

Overview

years of professional experience

Work History

ESL Tutor

Engoo

03.2022 - Current

Enhanced students English language skills by developing comprehensive lesson plans focused on grammar, vocabulary, and pronunciation.
Conduct one-on-one online English lessons for students of various ages and proficiency levels, primarily Japanese, Korean, and Chinese learners.
Develop engaging lesson plans to enhance students’ language skills, cultural understanding, and confidence in English communication.
Adapt teaching styles to meet individual student needs and provide constructive feedback for improvement.
Maintain a positive and professional online learning environment

Administrative Assistant

MSV Lending Corp.

06.2015 - 10.2022

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Provided administrative support, including document processing, data entry, and correspondence management.
Coordinated schedules, meetings, and travel arrangements for company executives.
Maintained accurate financial records and handled confidential documents with discretion.

Education

Bachelor of Arts - Mass Communication-Broadcasting

La Consolacion College Manila, Manila, Metro Manila, Philippines

03-2015

Dean's List, Second Semester, SY 2013-2014
Recipient of Best Thesis, SY 2014-2015

Skills

Teaching english
Positive reinforcement
Vocabulary building
Customer service and interpersonal skills
Strong communication and cultural sensitivity

Problem-solving and adaptability
Multitasking and time management
Teamwork and collaboration
Attention to detail and organization

Timeline

ESL Tutor - Engoo

03.2022 - Current

Administrative Assistant - MSV Lending Corp.

06.2015 - 10.2022

La Consolacion College Manila - Bachelor of Arts, Mass Communication-Broadcasting