Open To Work
Cindy Coetzee
Bauang,LA UNION
Summary
Entry-level Freight Assistant with a strong administrative and operations support background, backed by 4+ years of experience working with international clients in fast-paced environments. Completed specialized training in freight brokerage and truck dispatching, with hands-on coursework simulating real-world logistics scenarios. Skilled in client communication, scheduling, CRM management, and handling high-volume, time-sensitive tasks with accuracy and professionalism. Proven ability to multitask, coordinate workflows, and support end-to-end processes while maintaining strong attention to detail. Adaptable, reliable, and quick to learn new systems in remote work settings.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Appointment Setter
Kidney Clothes Program
04.2023 - Current
- Handled high-volume outbound calls to residential contacts to schedule donation pickups for a kidney foundation.
- Accurately recorded and verified customer details, including addresses, in the CRM system while maintaining a professional and empathetic approach.
- Scheduled follow-up calls with potential customers to gain interest in scheduling appointments.
- Answered phone calls and answered questions from potential customers.
- Acted as first point of contact and set appointments for prospective clients.
- Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
UK Travel Advantage Setter
Luxury Sassy Escapes
02.2026 - Current
- Connecting with UK professionals
Inviting them to our Executive Travel Advantage email
Collecting their email
Adding & Tagging correctly in GoHighLevel
Book calls for a licensed travel team member agent when there is a trip intent.
Market Research Interviewer
Dynata Global
09.2020 - 04.2023
- Conducted 500+ high-volume outbound B2C calls daily to gather insights on product trends, services, and political cycles.
- Achieved high response and completion rates by effectively engaging respondents and building quick rapport
- Collected and recorded accurate survey data while maintaining strict adherence to research scripts and compliance standards.
- Consistently met and exceeded daily call quotas and KPI targets in a fast-paced environment.
- Demonstrated strong listening and probing skills to capture reliable consumer opinions and feedback.
- Maintained data accuracy and quality control, ensuring valid and usable research results
Call Center Agent - Roofing Campaign - Part-time
The Call Center Doctor
09.2020 - 04.2023
- Conducted cold calls to homeowners and decision-makers
- Qualified prospects and scheduled appointments for roofing consultants
- Contributed to improving call scripts to increase engagement and conversions
Education
Vocational Course - undefined
STO College San Fernando La Union
San Fernando, La Union, Philippines10-2011
General Virtual Assistant Mastery Self-Study & Trained - undefined
04-2026
Skills
- Calendar management
- Email management
- CRM management
- Clear communication
- Adaptable communication
- Workflow optimization
- SOPs
- Automation
- Process improvement
- Strategic problem-solving
- Proactive solutions
- Reporting support
Certification
Freight Courses 101 Certificate, 01/01/25
Timeline
UK Travel Advantage Setter
Luxury Sassy Escapes
02.2026 - Current
Appointment Setter
Kidney Clothes Program
04.2023 - Current
Market Research Interviewer
Dynata Global
09.2020 - 04.2023
Call Center Agent - Roofing Campaign - Part-time
The Call Center Doctor
09.2020 - 04.2023
Vocational Course - undefined
STO College San Fernando La Union
General Virtual Assistant Mastery Self-Study & Trained - undefined
Familiarity With Industry Terms
- LTL
- FTL
- Intermodal
- Drayage
- HOS
- BOL
- Rate Sheets
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeLocation Preference
RemoteSalary Range
₱1000/hr - ₱1000/hrTools
- TMS Platforms
- Load Boards
- Freight Class Calculator
- Google Workspace
- MS Office