Volunteering
Ciara Gale Bautista
Junior QA And Support Engineer
Amadeo
Summary
Detail-oriented junior QA professional with a strong technical support background. Excited about the opportunity to expand skills and knowledge in a QA role. Eager to contribute to a quality-focused, supportive team in a collaborative environment.
Overview
8
8
years of professional experience
Work History
Technical Support Representative
Infinit-O Manila
Pasay
02.2025 - Current
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for reference.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
Chat Support Representative
Infinit-O Manila
Pasay
09.2018 - 02.2025
- Retained detailed records of all client interactions, ensuring optimal documentation for quality assurance purposes.
- Expedited issue resolution with efficient multitasking and prioritization of multiple chat conversations simultaneously.
Email Support Representative
Infinit-O Manila
Pasay
09.2017 - 08.2018
- Maintained a high level of accuracy in all email correspondences, ensuring that customers received clear and concise information to address their inquiries effectively.
- Conducted regular follow-ups with customers to confirm resolution of their concerns and promote ongoing satisfaction.
Education
Bachelor of Science - Information Technology
Cavite State University - Don Severino Delas Alas
Indang, Cavite 05.2025 - 05.2025
Skills
Data Entry
undefinedInterests
Running
Coffee
Timeline
Bachelor of Science - Information Technology
Cavite State University - Don Severino Delas Alas
05.2025 - 05.2025
Technical Support Representative
Infinit-O Manila
02.2025 - Current
Chat Support Representative
Infinit-O Manila
09.2018 - 02.2025
Email Support Representative
Infinit-O Manila
09.2017 - 08.2018
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