Jeve Love Notorio
Iligan City
Summary
Results-driven Technical Support Representative skilled in customer service and technical troubleshooting. Specializes in diagnosing hardware and software issues, managing communications, and ensuring efficient printer operations. Experienced in handling employee inquiries and processing time-off requests to support payroll management. Previous roles include Billing Expert and Customer Service Representative, demonstrating strong capabilities in data entry, remote support, and conflict resolution.
Overview
14
14
years of professional experience
Work History
Technical Support Representative
Concentrix
Cagayan de Oro
03.2025 - 02.2026
- Diagnose and resolve hardware and software issues for our partner store printers, and ensure that all printers are able to print out coupons for their respective customers.
- Managed inbound and outbound calls, and communicated with the helpdesk.
- We also aid our partners in installing new printers. If the printer is deemed to be in need of replacement.
- Sent technicians to stores for issues exceeding scope of support.
HR and Payroll
KiPerson Human Resource
01.2026 - 04.2026
- Processed payroll for multiple departments ensuring timely and accurate payments.
- Reviewed employee timecards to verify accuracy and resolve discrepancies.
- Maintained payroll records and files in compliance with legal regulations.
- Assisted in preparing payroll tax returns and reports for government agencies.
- Processed payroll data and maintained accurate records of employee time, wages, deductions, taxes, benefits, and other information.
- Calculated overtime, vacation sick hours, and other categories of time.
- Generated relevant paperwork and payroll reports.
- Reviewed timesheets for accuracy prior to processing payroll runs.
- Coordinated recruitment processes and managed applicant tracking system.
- Maintained employee records and ensured compliance with labor laws.
- Facilitated onboarding sessions for new hires and provided training materials.
- Organized onboarding activities for new hires including orientations, paperwork, and introductions.
- Coordinated exit interviews for departing employees to gain feedback on their experience working at the company.
- Maintained personnel records in compliance with applicable laws and regulations.
- Developed job descriptions, job postings, and recruitment materials.
- Ensured compliance with labor laws related to wages, hours worked, overtime pay, leaves of absence.
- Assisted in employee recruitment, hiring and interview processes.
Lead Generationa and Cold Calling
Biostok Foliage
Apopka
01.2026 - 04.2026
- Conducted cold calls to engage potential clients and introduce services.
- Maintained accurate records of call interactions and client feedback.
- Utilized CRM software to track leads and follow-up activities efficiently.
- Followed up on leads generated from marketing campaigns or other sources in order to increase sales opportunities for the company.
- Called prepared lists of leads and read short scripts to promote products and services.
- Conducted market research to refine ideal customer profiles and outreach tactics.
- Identified valuable leads through several key methods, including social media, networking events, and targeted marketing.
- Maintained an accurate record of all sales activities in the CRM system.
- Established relationships with prospects by following up on leads in a timely manner.
Advisor I
Concentrix
Cagayan de Oro
11.2021 - 03.2025
- Responded to emails from blue-collar employees across the US, addressing inquiries, and concerns promptly.
- Approve timestamps and ensure they receive their paycheques on time.
- Provide job listings according to their skills, educational background, and experience.
- Handled queries regarding the app and job listings, ensuring employees received accurate and timely information.
- Process time-off requests, whether they are health-related issues or personal reasons.
Billing Expert
VXI Davao
Davao City
10.2019 - 03.2020
- Explain billing issues to our customers.
- Provide services and their corresponding prices.
- Add or cancel their subscriptions.
- Also adding phone lines to their existing phone line.
- Process payments either online, by phone, in person, or by mail. Helping our subscribers be on top of their bills.
- Answer questions and provide clarifications from our customers to ensure a good customer experience.
- Managed complaints with calm, clear communication and problem-solving.
Customer Service Representative
Sitel Philippines
Ortigas
05.2015 - 03.2018
- Handled both inbound and email support.
- Managed business-to-business accounts, interacting with secretaries and purchasing officers to fulfill office and business needs.
- We place an order, track it, and process returns for damaged goods.
- Ensured pricing aligned with respective contracts for accurate billing.
- Ensured responses were formatted professionally and delivered promptly through email.
Salesclerk
KCC Mall of Gensan
General Santos City
02.2012 - 08.2012
- Processing sales by receiving payments, and issuing receipts.
- Locating customers' chosen merchandise while providing options that are based on their liking.
- Restocking shelves, organising merchandise. Making sure products are well-presented and pleasant to potential customers.
- Prepared month-end closing entries to maintain detailed reporting and recordkeeping.
- Kept shelves neat, clean and organised through visual merchandising.
Data Entry Specialist
Support Centrix
Iligan City
12.2011 - 02.2012
- Entered data from various sources into databases and spreadsheets accurately, facilitating lead generation.
- Collaborated with team members to collect and manage data, ensuring effective communication and coordination.
- Created and updated spreadsheets in Excel to facilitate data management.
Education
Bachelor of Science - Hotel and Restaurant Management
Mindanao State University
Marawi city, Lanao del sur2010
Skills
- Technical troubleshooting
- Call center experience
- Customer service
- Time management
- Data entry
- Remote support
- Communication skills
- Conflict resolution
- Team collaboration
- Patience and empathy
- Customer service expert
- Experience with ticketing tools
- Customer-centric approach
- Payroll processing
- Technical support
- Data accuracy verification
- Data accuracy
- Payroll administration
- New hire orientation
Education
other
Timeline
HR and Payroll
KiPerson Human Resource
01.2026 - 04.2026
Lead Generationa and Cold Calling
Biostok Foliage
01.2026 - 04.2026
Technical Support Representative
Concentrix
03.2025 - 02.2026
Advisor I
Concentrix
11.2021 - 03.2025
Billing Expert
VXI Davao
10.2019 - 03.2020
Customer Service Representative
Sitel Philippines
05.2015 - 03.2018
Salesclerk
KCC Mall of Gensan
02.2012 - 08.2012
Data Entry Specialist
Support Centrix
12.2011 - 02.2012
Bachelor of Science - Hotel and Restaurant Management
Mindanao State University