Chynna Mae Santos
Batangas, Province Of Batangas
Summary
Results-oriented professional with track record of managing various projects from inception to completion. Known for high standards and strong focus on achieving results through effective team collaboration and adaptability. Expertise in project management and client relations, with reliable and flexible approach to dynamic work environments.
Overview
14
14
years of professional experience
Work History
Independent Contractor Virtual Assistant
The Hair Doc Bass Brushes
11.2023 - Current
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
Virtual Assistant
Plan My Gap Year LTD
04.2022 - Current
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Facilitated smooth operations with proficient data entry and document management for various projects.
- Maintained a well-organized database system for improved information accessibility in daily operations.
- Supported financial operations through meticulous bookkeeping tasks such as invoicing, expense tracking, and budget management.
Workforce Management Analyst
ARINSO INTERNATIONAL
09.2017 - Current
- Mentored junior analysts on best practices in workforce management analytics techniques.
- Overhauled outdated reporting systems, introducing modern tools that increased data accuracy and accessibility.
- Established clear communication channels among staff members regarding scheduling updates or conflicts.
- Created custom reports to track team performance, enabling informed decision-making and targeted interventions.
- Continuously monitored industry trends in order to stay up-to-date on emerging technologies related to workforce optimization.
- Implemented key performance indicators to measure workforce efficiency, leading to targeted improvements.
Senior Real Time Analyst
Acquire BPO
02.2013 - 09.2017
- Managed intraday staffing levels to ensure optimal coverage during peak periods and unexpected events.
- Maintained service level agreements by closely monitoring performance metrics and adjusting staffing levels as necessary.
- Established strong relationships with business partners, facilitating open communication channels for proactive problemsolving.
- Reduced average handle time through strategic scheduling and effective utilization of resources.
Customer Service Representative
Telus International
11.2010 - 07.2011
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Arts - Office Management
Taguig City University
Taguig, Metro Manila, PhilippinesSkills
- Data entry
- Customer service
- Microsoft office
- Document preparation
- Spreadsheet management
- Database maintenance
- Report generation
Timeline
Independent Contractor Virtual Assistant
The Hair Doc Bass Brushes
11.2023 - Current
Virtual Assistant
Plan My Gap Year LTD
04.2022 - Current
Workforce Management Analyst
ARINSO INTERNATIONAL
09.2017 - Current
Senior Real Time Analyst
Acquire BPO
02.2013 - 09.2017
Customer Service Representative
Telus International
11.2010 - 07.2011
Bachelor of Arts - Office Management
Taguig City University
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