CHRISTOVER TOMARONG
Cebu City
Summary
Seeking an opportunity to utilize my technical expertise to provide timely, cost-effective IT support and maintenance in a challenging environment. With my proficiency in troubleshooting and resolving hardware, software, and network issues, I am confident in my ability to help optimize network performance, maximize security, and streamline operations
Overview
11
11
years of professional experience
Work History
L1 IT Desktop Support
BPO Seats
01.2024 - Current
- Provided first-level IT support to BPO staff, minimizing downtime and maintaining seamless technical operations in a fast-paced environment
- Diagnosed and resolved hardware and software issues for desktops, laptops, and peripherals, including fiber termination and patch cable fabrication, enhancing overall system reliability
- Installed and configured biometrics systems, CCTV cameras, and office hardware, improving security and operational efficiency
- Set up and configured Mikrotik RB750Gr3 routers and Wi-Fi systems for network connectivity.
IT Support
Voim English Corporation, Cebu
01.2022 - 01.2024
- Provide technical support to users, troubleshoot system and network issues, and perform diagnostic tests and maintenance procedures.
- Supported teachers, team leaders, and admins via chat and remote assistance.
- Monitored network performance and bandwidth using PFsense to ensure optimal connectivity.
- Troubleshot desktop issues and reformatted software installations to restore functionality.
- Installed and configured software and hardware components for computer and network systems.
- Ensure security and privacy of networks and computer systems.
- Compiled daily and weekly reports detailing task progress.
IT Specialist
English Plus Republic Inc
01.2021 - 01.2022
- Monitor network traffic and bandwidth using pfSense
- Troubleshot desktop issues and reformatted systems, enhancing overall system performance.
- Executed software installations, ensuring user access to essential applications.
- Supported teachers, team leaders, and admins through chat and remote assistance to resolve technical issues.
JR IT Technical Support
TIIC - iPak Division
01.2016 - 01.2020
- Delivered user support via chat, telephone, remote assistance, or in-person as first point of contact for problem resolution.
- Diagnosed and resolved hardware, software, and network issues to restore user functionality.
- Installing and configuring hardware and software components.
- Repaired or replaced damaged computer hardware, ensuring optimal performance.
- Ensured server stability by conducting routine backups and software updates.
Education
Bachelor of Science - Information Technology
CIT - UNIVERSITY
01-2014
Skills
- Network troubleshooting
- Network monitoring
- Network security measures
- Router and switch configuration
- Software installation
- OS installation
- Remote support tools
- System maintenance
- Problem Solving
- Time management
- Teamwork and Collaboration
- Interpersonal skills
Training
- G - Suit Admin Console Training Workshop
- 7 Habits of Highly Effective People
Timeline
L1 IT Desktop Support
BPO Seats
01.2024 - Current
IT Support
Voim English Corporation, Cebu
01.2022 - 01.2024
IT Specialist
English Plus Republic Inc
01.2021 - 01.2022
JR IT Technical Support
TIIC - iPak Division
01.2016 - 01.2020
Bachelor of Science - Information Technology
CIT - UNIVERSITY