John Carlo Mamaed
Desktop Support Engineer
Taguig, Metro Manila
Summary
Dynamic L1 Desktop Support Engineer with a proven track record at EXL, excelling in troubleshooting and optimizing IT systems. Adept at remote support and network connectivity, I enhanced productivity by swiftly resolving technical issues. Committed to user satisfaction and compliance, I effectively managed IT assets and implemented technology solutions.
Overview
6
6
years of professional experience
Work History
L1 Desktop Support Engineer
EXL
04.2023 - 04.2025
- Reduced downtime by quickly diagnosing and resolving hardware, software, and network problems.
- Contributed to increased productivity by promptly addressing user concerns regarding hardware or software malfunctions.
- Collaborated with other technicians in implementing new technology solutions across the organization.
- Managed user accounts creation process while ensuring adherence to security policies throughout their lifecycle within the organization''s systems.
- Enhanced system performance with regular maintenance tasks, including software updates and hardware upgrades.
- Assisted in network management tasks, maintaining a stable and secure infrastructure for all users.
- Documented faults and bugs for referral to development staff for use in updates.
On the Job Training as Desktop Support Engineer
Teleperformance
01.2019 - 12.2019
- Optimized PC performance through regular updates, patches, and system upgrades.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Managed inventory of IT assets including hardware components and software licenses to maintain accurate records and ensure compliance with company policies.
Education
Bachelor of Science - Computer Engineering
Rizal Technological University
Mandaluyong City, Metro Manila, Philippines 04.2001 -
Skills
Remote support
Printer support
Software installation
Network connectivity
Hardware installation
IT documentation
Patch management
Troubleshooting expertise
Network troubleshooting
Ticket management
Technical troubleshooting
Timeline
L1 Desktop Support Engineer
EXL
04.2023 - 04.2025
On the Job Training as Desktop Support Engineer
Teleperformance
01.2019 - 12.2019
Bachelor of Science - Computer Engineering
Rizal Technological University
04.2001 -
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