EXPLORING THE WORLD
CHRISTOPHER R. VILLACRUSIS
CHAT CUSTOMER SERVICE REPRESENTATIVE
B17 L40 ACM WOODSTOCK HOMES BRGY.12 NASUGBU,BATANGAS
Summary
Motivated Housekeeper with 16 years of room cleaning employment. Proven leadership, management and training skills. Familiar with proper use of all cleaning materials. Dependable housekeeping dedicated to maintaining cleanliness and upkeep of various facilities and rooms in ships facilities. Offering 16 years of experience preparing rooms for guests, overseeing laundry and monitoring grounds for general repairs. Positive and energetic professional comfortable working with minimal supervision.
Overview
1
1
Language
3
3
Certificates
15
15
years of post-secondary education
15
15
years of professional experience
Work History
STATEROOM STEWARD
NORWEGIAN CRUISE LINE CORPORATION LTD.
MIAMI , FLORIDA
10.2007 - 01.2020
- Kept hallways, entryway glass clean and polished for professional presentation.
- Disposed of trash each day to avoid waste buildup.
- Stripped and refinished hard surface floors to maintain quality condition and appearance.
- Accepted accountability for all assigned building keys, master keys and access cards.
- Arranged for provision of extra room bedding, linens, towels and furniture to satisfy guests with special needs.
- Established and maintained clean and comfortable environments in by vacuuming, cleaning windows and dusting.
- Completed laundry services with special attention to care instructions, including machine washing and dry cleaning.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Worked on team of 140 staff members to service 2240 staterooms 16 rooms morning and evening.
- Operated dishwash machine and used chemicals by following all safety protocols and procedures to avoid burns and injuries.
BELL PERSON
NORWEGIAN CRUISE LINE CORP. LTD
MIAMI , FLORIDA
01.2006 - 07.2007
- Explained important features of guest rooms to travelers, including how TV remote, heating and cooling, WiFi access and locks worked.
- Transferred luggage, bags and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
- Provided guests with information regarding ship's amenities, dining options, and stateroom amenities.
- Escorted guests to and from rooms and assisted with baggage.
- Delivered mail, packages, faxes, and check-out invoices to guest rooms.
- Notified front desk manager of any guest issues in need of additional attention.
- Responded immediately to any guest requests or concerns and promptly resolved issues.
- Maintained knowledge of destination and answered customer questions within scope of understanding.
- Handled 50 calls per day to address customer inquiries and concerns.
- Carried out day-day-day duties accurately and efficiently.
Service Crew Member
GOLDILOCKS BAKE SHOP INC
MANDALUYONG
02.1995 - 06.1995
- Maintained clean, sanitized and well-organized food preparation zones.
- Assisted in dining room by removing soiled dishes during meal service and transporting to kitchen for washing.
- Kept customers and crew areas organized.
- Checked completed orders for accuracy and bagged meals for easy carrying.
- Greeted customers, provided friendly and knowledgeable service and placed orders.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Kept all prep areas clean by sweeping, mopping and washing down counters.
Service Crew Member
JOLLIBEE FOODS CORP.
QUEZON CITY
05.1991 - 11.1991
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Changed sales floor signs to show current pricing and support product promotions.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Unloaded daily delivery trucks using equipment such as trolley to quickly remove and stage products.
- Consistently lifted materials weighing as much as 40 pounds.
- Maintained safety procedures and practices.
Education
BBA - Marketing
POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
STA MESA MAIN CAMPUS 03.1993 - 04.1998
High School Diploma -
APOLINARIO R. APACIBLE SCHOOL OF FISHERIES
BRGY. BUCANA NASUGBU BATANGAS 06.1988 - 05.1992
PANTALAN ELEMENTARY SCHOOL
PANTALAN NASUGBU BATANGAS 05.1982 - 05.1988
Skills
Stewardship development
Certification
CROWD MANAGEMENT
Interests
Timeline
STATEROOM STEWARD
NORWEGIAN CRUISE LINE CORPORATION LTD.
10.2007 - 01.2020
CROWD MANAGEMENT
03-2006
BELL PERSON
NORWEGIAN CRUISE LINE CORP. LTD
01.2006 - 07.2007
CREW SAFETY & SECURITY AWARENESS TRAINING
11-2002
SHIPBOARD HAZARDOUS MATERIALS TRAINING
01-2001
Service Crew Member
GOLDILOCKS BAKE SHOP INC
02.1995 - 06.1995
BBA - Marketing
POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
03.1993 - 04.1998
Service Crew Member
JOLLIBEE FOODS CORP.
05.1991 - 11.1991
High School Diploma -
APOLINARIO R. APACIBLE SCHOOL OF FISHERIES
06.1988 - 05.1992
PANTALAN ELEMENTARY SCHOOL
05.1982 - 05.1988
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