CHRISTOPHER DELA CRUZ
Summary
Dynamic Onboarding Specialist with a proven track record at Roelens Vacations, excelling in customer relationship management and onboarding procedures. Recognized for exceptional attention to detail and effective communication, I leverage technical skills to enhance client experiences and drive operational success. Adaptable and professional, I thrive in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Virtual Assistant - Onboarding Specialist
Roelens Vacations
01.2025 - Current
Virtual Assistant/Contractor Customer Service/Onboarding Manager
Grandeur Property Management Limited
10.2023 - 12.2024
AIRBNB ( OPERATIONS CSR II )
Telus International Philippines
03.2023 - 09.2023
CUSTOMER SERVICE ASSOCIATE ( SDS CAP ASSOCIATE )
Amazon Operation Services Philippines, Inc.
04.2021 - 02.2022
BRAVIANT HOLDINGS CUSTOMER SUPPORT
Teleperformance
03.2019 - 02.2020
PAYPAL UK CUSTOMER SUPPORT
Concentrix
09.2017 - 02.2019
FRONTIER COMMUNICATIONS CUSTOMER SERVICE
Sykes Asia Inc.
02.2016 - 04.2016
PEARSON EDUCATION TECHNICAL SUPPORT
Sykes Asia Inc.
07.2015 - 02.2016
Education
Bachelor of Science - Electronics and Communication Engineering
Universidad de Manila
12.2014
High School -
Ramon Magsaysay High School
12.2010
Elementary School -
Andres Bonifacio Elementary School
12.2006
Skills
- Factuality
- Onboarding procedures
- Customer relationship management
- Data entry accuracy
- Effective communication
- Technical skills
- Good communication skills
- Adaptability in roles
- Software knowledge
- Professionalism
- Attention to detail
- Business intelligence
Timeline
Virtual Assistant - Onboarding Specialist
Roelens Vacations
01.2025 - Current
Virtual Assistant/Contractor Customer Service/Onboarding Manager
Grandeur Property Management Limited
10.2023 - 12.2024
AIRBNB ( OPERATIONS CSR II )
Telus International Philippines
03.2023 - 09.2023
CUSTOMER SERVICE ASSOCIATE ( SDS CAP ASSOCIATE )
Amazon Operation Services Philippines, Inc.
04.2021 - 02.2022
BRAVIANT HOLDINGS CUSTOMER SUPPORT
Teleperformance
03.2019 - 02.2020
PAYPAL UK CUSTOMER SUPPORT
Concentrix
09.2017 - 02.2019
FRONTIER COMMUNICATIONS CUSTOMER SERVICE
Sykes Asia Inc.
02.2016 - 04.2016
PEARSON EDUCATION TECHNICAL SUPPORT
Sykes Asia Inc.
07.2015 - 02.2016
Bachelor of Science - Electronics and Communication Engineering
Universidad de Manila
High School -
Ramon Magsaysay High School
Elementary School -
Andres Bonifacio Elementary School
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