Open To Work
Feildy M. Ortega
Lipa City,BTG
Work Preference
Summary
Detail-oriented Virtual Client Care professional with 9+ years of experience in Customer Support and Administrative Support. Proven ability to handle complex Data Entry tasks and Email Management with 99% accuracy across diverse industries. Dedicated to providing seamless Client Services and managing Travel Logistics to ensure high guest satisfaction within the hospitality sector.
Overview
10
10
years of professional experience
Work History
Virtual Assistant & Onboarding Specialist
Elevated Tech
Remote
04.2024 - 04.2026
- Managed end-to-end job application processing for 100+ clients across U.S. and international job platforms, including application submissions, profile optimization, and employer portal management.
- Customized 300+ resumes and cover letters for Applicant Tracking Systems (ATS), improving interview callback rates and recruiter response rates.
- Conducted daily job market research across LinkedIn, Indeed, Glassdoor, and company career portals to identify relevant opportunities.
- Maintained CRM tracking for 1,000+ job applications, interview schedules, follow-ups, and client progress updates with 99% data accuracy.
- Coordinated with clients to align resumes, keywords, and application strategies with target job descriptions and hiring requirements.
Virtual Assistant & Bookkeeper
Clients from Upwork
Remote
10.2019 - 03.2026
- Support U.S., Australian, and global clients with executive assistance, bookkeeping, customer support, recruiting, and operations.
- Manage calendars, inboxes, appointments, reports, and client communications.
- Handle accounts payable, expense tracking, reconciliations, payroll support, and financial documentation.
- Conduct lead generation, market research, vendor outreach, and CRM management.
- Track job applications, optimize resumes for ATS, and support candidate sourcing.
- Maintain organized digital records and ensure deadline compliance.
- Supported 15+ clients across multiple industries.
- Maintained 98% financial reporting accuracy.
- Managed 100+ job applications and client workflows.
Accounting Support
TaxAce Inc.
Remote
08.2025 - 02.2026
- Processed payroll and compensation records for 20+ employees across multiple client accounts, ensuring 100% on-time salary disbursement.
- Supported monthly reconciliations, bookkeeping, and financial reporting for 15+ client accounts, maintaining 98% reporting accuracy.
- Assisted in preparing and filing 30+ business registrations, renewals, and compliance documents with zero missed deadlines.
- Maintained and organized 500+ financial records, invoices, and tax-related documents, supporting audit readiness and regulatory compliance.
Customer Support Officer & Senior Onboarding Specialist
Blueberry Markets
Remote
04.2020 - 03.2024
- Managed onboarding and account verification for 1,000+ client applications, ensuring 99% accuracy and compliance with KYC and regulatory requirements.
- Handled 80+ customer inquiries daily via email, chat, and phone, maintaining a 97% customer satisfaction rate.
- Reviewed client documentation, identity verification records, and account submissions to ensure timely approvals and risk compliance.
- Collaborated with operations, compliance, and customer success teams to reduce onboarding delays and improve account activation turnaround times.
- Trained and supported new team members on onboarding procedures, CRM workflows, and client communication best practices.
Customer Sales Representative (SME/Associate Team Lead)
The Results Companies (SXM Inbound Sales)
Lipa City, Batangas
10.2016 - 10.2019
- Managed 80+ inbound customer calls daily, resolving billing, product, and service inquiries while maintaining a 97% customer satisfaction score.
- Exceeded monthly sales and retention targets by identifying customer needs, presenting tailored solutions, and improving conversion rates by 12%.
- Provided floor support and real-time coaching for a team of 5–10 agents, improving team productivity by 18% through performance guidance and process support.
- Conducted product knowledge training, call quality reviews, and process coaching to improve customer experience and compliance adherence.
- Monitored team performance metrics, escalations, and service levels to support operational goals and client satisfaction.
Education
Associate of Applied Science - Licensed Practical Nursing
St Augustine School of Nursing
Lipa City, Batangas01-2010
Skills
- Executive Assistant roles: Executive Support, Calendar Management, Project Coordination, CRM
- Bookkeeping roles: AP/AR, Payroll, Reconciliation, QuickBooks
- Operations roles: Process Improvement, Vendor Management, Reporting, Workflow Optimization
- Recruiting / Job Application roles: ATS, Resume Optimization, Candidate Tracking
Timeline
Accounting Support
TaxAce Inc.
08.2025 - 02.2026
Virtual Assistant & Onboarding Specialist
Elevated Tech
04.2024 - 04.2026
Customer Support Officer & Senior Onboarding Specialist
Blueberry Markets
04.2020 - 03.2024
Virtual Assistant & Bookkeeper
Clients from Upwork
10.2019 - 03.2026
Customer Sales Representative (SME/Associate Team Lead)
The Results Companies (SXM Inbound Sales)
10.2016 - 10.2019
Associate of Applied Science - Licensed Practical Nursing
St Augustine School of Nursing