Christine June Servando
Bacolod City
Summary
Skilled in virtual assistance and technical support with over 10 years of experience, I've excelled in building partnerships and driving marketing strategies. Known for exceptional customer service, now, I'm eager to channel my passion for learning into the educational sphere.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
Work History
Virtual Assistant - Intake Specialist
TKO - Attorney Assistant
06.2022 - Current
- Interviewed clients to obtain information relevant to cases.
- Conducted detailed client intakes and entered information into the company database.
- Coordinated appointments between clients and attorneys, ensuring efficient scheduling and time management within the firm.
- Communicated pertinent information to clients via phone, email, and mail.
Virtual Assistant - Influencer Outreach Expert
Fifthweapon
09.2021 - 08.2023
- Managed content creator relationships for effective marketing strategies
- Aligned influencer-generated content with brand goals and advertising campaigns
- Provided prompt chat and email support to resolve influencers' inquiries and issues
- Supervised and led influencer outreach team to ensure effective collaboration and content acquisition
- Updated company and clients' social media accounts, boosting engagement
- Prepared and organized databases, resulting in streamlined reporting.
Technical Support Representative
Teletech
06.2012 - 08.2021
- Provide daily support to users of various internet connections including answering questions, analyzing problems, and quickly forming solutions to return connections to proper operation
- Maintain detailed records of daily interactions with customers, installation activities, reported issues, and completed solutions
- Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.
Customer Service Representative
Teletech
01.2012 - 06.2012
- Verifying Identity and coverage to both members and providers
- Reviewing explanation of Benefits with members and remits with provider
- Reviewed claims processing and resolving claims issues.
Education
Bachelor of Science - Business Administration Major in Marketing
University of Negros Occidental Recoletos
06.2014 - 05.2016
Associate Degree - Industrial Technology: Computer Technology
Carlos Hilado Memorial State College
06.2007 - 05.2009
Bachelor of Science - Information Management
La Consolacion College - Bacolod
06.2006 - 05.2007
Skills
Inbound Call Handling
Customer Support
Relationship Management
Content Management
Influencer Collaboration
Email Management
Social Media Management
Database Organization
Problem Solving
Timeline
Virtual Assistant - Intake Specialist
TKO - Attorney Assistant
06.2022 - Current
Virtual Assistant - Influencer Outreach Expert
Fifthweapon
09.2021 - 08.2023
Bachelor of Science - Business Administration Major in Marketing
University of Negros Occidental Recoletos
06.2014 - 05.2016
Technical Support Representative
Teletech
06.2012 - 08.2021
Customer Service Representative
Teletech
01.2012 - 06.2012
Associate Degree - Industrial Technology: Computer Technology
Carlos Hilado Memorial State College
06.2007 - 05.2009
Bachelor of Science - Information Management
La Consolacion College - Bacolod
06.2006 - 05.2007