Baking
CHRISTINE JOY UGBAMIN
TEACHER III
MALANGAS
Summary
Passionate and Energetic Teacher with proven skills in teaching diverse students for 7 years in the Department of Education.Highly skilled at motivating students through positive encouragement and reinforcement of concepts via interactive classroom instruction and observation. Successful in helping students develop strong literacy, numeracy, social and learning skills. Can easily adapt to different working environment.
Overview
12
12
years of professional experience
Work History
Teacher III
Department Of Education
07.2018 - Current
- Developed and implemented engaging lesson plans that fostered critical thinking and enhanced student learning outcomes.
- Coordinated extracurricular activities that enriched student engagement and encouraged personal growth beyond the classroom.
- Established positive relationships with students, parents, and community stakeholders, promoting an inclusive and supportive learning environment.
- Collaborated with colleagues to design and execute curriculum improvements, resulting in a more cohesive educational experience.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
Tax Support Specialist
Convergys
02.2016 - 11.2017
- Provided expert guidance on tax regulations and compliance, ensuring accurate preparation of client tax returns.
- Delivered exceptional customer service by resolving complex tax inquiries, enhancing client satisfaction and retention rates.
- Utilized advanced tax software to streamline processes, improving efficiency in data management and reporting accuracy.
- Developed excellent rapport with repeat clientele through consistent delivery of reliable support services.
- Assisted clients with complex tax situations, ensuring compliance with all applicable regulations.
Dispute Analyst
Sitel Philippines
03.2014 - 01.2016
- Analyzed customer disputes to identify root causes and implemented effective resolutions, improving case handling efficiency.
- Collaborated with cross-functional teams to streamline dispute resolution processes, enhancing overall customer satisfaction and retention.
- Developed and maintained comprehensive documentation for disputes, ensuring compliance with regulatory standards and internal policies.
- Analyzed, researched and resolved payment claims within required timeframes.
- Managed high-volume caseloads, ensuring timely resolutions while maintaining accuracy and attention to detail.
Education
Bachelor of Science - Biology
WESTERN MINDANAO STATE UNIVERSITY
Zamboanga City, Province Of Zamboanga Del Sur, Philippines 04.2001 -
Master of Arts - Educational Management
Southern City Colleges
Pagadian, Province Of Zamboanga Del Sur, Philippines 04.2001 -
Skills
Lesson planning
Interests
Baking
I am teaching also Bread and Pastry Production in Junior High School, having a National Certificate II. Currently I am earning extra income because of my baking skills. I enjoy creating customized cakes for my clients and I also offers several sweets package. I created a page named Eunice Blissful Bites to showcase my customized cakes to attract future or new clients. I am also confident in working as an Assistant Pastry Chef.
Timeline
Teacher III
Department Of Education
07.2018 - Current
Tax Support Specialist
Convergys
02.2016 - 11.2017
Dispute Analyst
Sitel Philippines
03.2014 - 01.2016
Bachelor of Science - Biology
WESTERN MINDANAO STATE UNIVERSITY
04.2001 -
Master of Arts - Educational Management
Southern City Colleges
04.2001 -