Christian Louise Sequito
Senior Chat Customer Support
Sta. Barbara, Iloilo
Summary
Accomplished Chat Support Representative at Telus International, adept at resolving technical issues and reducing escalations. Demonstrated exceptional problem-solving and product knowledge, exceeding KPIs. Skilled in maintaining a calm and professional demeanor under pressure, boosting customer retention. Proficient in teamwork and collaboration, with an impressive 80 WPM typing speed.
Professional in customer support, bringing valuable experience and readiness to excel in customer communication roles. Known for quick issue resolution and enhancing user experience through effective chat interaction. Focused on team collaboration and achieving results, with reliable and adaptable approach to changing needs. Skilled in technical troubleshooting and maintaining service quality.
Overview
8
8
years of professional experience
Work History
Chat Support Representative
Telus International
02.2024 - Current
- Reduced escalations to higher-level support teams by successfully addressing customers'' issues at the first point of contact.
- Resolved technical issues for customers by utilizing comprehensive knowledge of company products and services.
- Exceeded established KPIs related to response time, resolution rate, and overall quality scores in chat support metrics.
- Retained detailed records of all chat support interactions, ensuring optimal documentation for quality assurance purposes.
- Boosted customer retention, maintaining a professional and empathetic tone throughout all interactions.
Inventory Clerk
768 Paint Center
08.2018 - 12.2018
- Completed physical inventory counts each month.
- Assisted in physical inventories, verifying counts against existing records for improved accuracy in reporting data.
- Performed data entry and completed proper paperwork.
- Requisitioned new supplies and maintained storage areas for smooth department operations.
Engineering Intern
F.F. Cruz Shipping Corporation
06.2018 - 08.2018
- Gained hands-on experience in various engineering tools, software, and techniques to contribute effectively to multiple projects.
- Studied corrections from senior engineers to learn and grow professionally.
- Created detailed reports on engineering activities and findings.
Education
National Certificate Level II - Culinary
La Flamme Bleue Center For Culinary Arts
Mandurriao, Iloilo City 04.2001 -
Bachelor of Science - Marine Engineering
Iloilo Merchant Marine School
Pavia, Province Of Iloilo, Philippines 04.2001 -
Skills
Language fluency
Teamwork and collaboration
Problem-solving
Product knowledge
[80] Wpm typing speed
Calm and professional under pressure
Timeline
Chat Support Representative
Telus International
02.2024 - Current
Inventory Clerk
768 Paint Center
08.2018 - 12.2018
Engineering Intern
F.F. Cruz Shipping Corporation
06.2018 - 08.2018
National Certificate Level II - Culinary
La Flamme Bleue Center For Culinary Arts
04.2001 -
Bachelor of Science - Marine Engineering
Iloilo Merchant Marine School
04.2001 -