Summary
Overview
Work History
Education
Certification
Timeline
Generic

Christian Lord Jr Abog

Muntinlupa

Summary

Detail-oriented professional with expertise in customer support, e-commerce operations, and bookkeeping. Proficient in QuickBooks Online, Microsoft Excel, and CRM systems. Adept at managing shipments, processing refunds, and coordinating with suppliers. Known for problem-solving, attention to detail, and adaptability. Seeking a role in bookkeeping or customer support to leverage my skills and commitment to excellence.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Customer Service Executive, Amazon Logistics Asst.

Dynergy LTD
Remote
06.2024 - Current
  • Enhanced customer satisfaction by resolving inquiries and issues promptly.
  • Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
  • Helping with the logistics tasks specifically for Amazon's ecosystem, including Vendor Central and Freight.
  • Support in operational tasks within the supply chain, such as booking shipments and managing schedules.

SR. SELLER PARTNER SUPPORT

AMAZON OPERATION SERVICES
Pasay, Metro Manila, Philippines
08.2022 - 04.2024
  • Delivered end-to-end ownership of seller interactions, providing proactive problem-solving and exceptional support to ensure a seamless seller experience.
  • Addressed seller inquiries via phone, chat, and email, maintaining a high standard of service across all communication channels.
  • Collaborated with cross-functional teams including Customer Service, Merchant Investigations, and Payments to resolve complex seller issues efficiently.
  • Demonstrated strong communication and critical thinking skills to address escalations and ensure seller satisfaction.

TECHNICAL/CUSTOMER SUPPORT

SYKES ASIA INC.
Muntinlupa, Philippines
12.2021 - 07.2022
  • Provided exceptional support for QuickBooks Online accounts via phone.
  • Assisted with basic bookkeeping tasks and subscription management.
  • Promoted additional services, contributing to revenue growth.

E-commerce Virtual Assistant (Amazon Stores)

Freelance / Independent Client Work
Remote
01.2021 - 12.2021
  • Delivered excellent customer service by managing calls, emails, and chats to address inquiries, resolve issues, and ensure a positive shopping experience for customers.
  • Coordinated with suppliers and carriers for product availability and shipment tracking.
  • Oversaw order fulfillment and shipment accuracy.
  • Processed refund and return requests efficiently, adhering to Amazon policies and ensuring customer satisfaction.

Customer Service Representative

Blue Shield of California – TeleTech Aseana
Remote
11.2019 - 11.2020
  • Assisted customers with account registration, payment processing, and appointment scheduling.
  • Coordinated with healthcare providers to ensure seamless member services.

Quality Assurance/ Transcriptionist

SCOPEWORKS ASIA INC.
Cabuyao, Province Of Laguna, Philippines
01.2014 - 04.2017
  • Transcribed live audio messages accurately for clients in USA, Australia, and Canada.
  • Maintained high confidentiality standards while managing large volumes of data.

Education

Bachelor of Secondary Education -

Divine Word College of Calapan
05-2007

Certification

Certifications QuickBooks Online Advanced Training Freelance Academy Virtual Assistant TrainingTopics covered: Fundamentals of Bookkeeping, Preparation of Chart of Accounts, Bank Reconciliation, QuickBooks Online Functions, Creation of Invoices, Bills, and Sales Orders Awarded: October 19, 2024

Timeline

Customer Service Executive, Amazon Logistics Asst.

Dynergy LTD
06.2024 - Current

SR. SELLER PARTNER SUPPORT

AMAZON OPERATION SERVICES
08.2022 - 04.2024

TECHNICAL/CUSTOMER SUPPORT

SYKES ASIA INC.
12.2021 - 07.2022

E-commerce Virtual Assistant (Amazon Stores)

Freelance / Independent Client Work
01.2021 - 12.2021

Customer Service Representative

Blue Shield of California – TeleTech Aseana
11.2019 - 11.2020

Quality Assurance/ Transcriptionist

SCOPEWORKS ASIA INC.
01.2014 - 04.2017

Bachelor of Secondary Education -

Divine Word College of Calapan

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Christian Lord Jr Abog