Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Christian Lord Jr Abog

Muntinlupa

Summary

Detail-oriented professional with extensive experience in customer support, e-commerce operations, and basic bookkeeping. Proficient in QuickBooks Online, Microsoft Excel, and CRM systems, with a proven track record of delivering exceptional service via phone, chat, and email. Adept at managing shipments, processing refunds, and coordinating with suppliers and carriers. Known for strong problem-solving skills, attention to detail, and the ability to adapt quickly to new tools and systems. Seeking a role in bookkeeping or customer support to leverage my technical expertise and commitment to excellence.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Customer Service Executive, Amazon Logistics Asst.

Dynergy LTD
06.2024 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Escalated critical customer issues to manager to avoid lost revenue and canceled policies.
  • Boosted customer retention rates by providing exceptional service and building rapport with clients.
  • Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
  • Helping with the logistics tasks specifically for Amazon's ecosystem, including Vendor Central and Freight.
  • Support in operational tasks within the supply chain, such as booking shipments and managing schedules.

SR. SELLER PARTNER SUPPORT

AMAZON OPERATION SERVICES
08.2022 - 04.2024
  • Delivered end-to-end ownership of seller interactions, providing proactive problem-solving and exceptional support to ensure a seamless seller experience.
  • Addressed seller inquiries via phone, chat, and email, maintaining a high standard of service across all communication channels.
  • Collaborated with cross-functional teams including Customer Service, Merchant Investigations, and Payments to resolve complex seller issues efficiently.
  • Demonstrated strong communication and critical thinking skills to address escalations and ensure seller satisfaction.

TECHNICAL/CUSTOMER SUPPORT

SYKES ASIA INC.
12.2021 - 07.2022
  • Provided exceptional customer service by addressing and resolving inquiries related to QuickBooks Online accounts via phone support.
  • Assisted customers with basic accounting and bookkeeping issues, ensuring clarity and understanding of QuickBooks functionalities.
  • Guided customers through subscription management, including account setup, cancellations, and upgrades to higher-tier plans.
  • Promoted and facilitated the adoption of additional subscription services, contributing to upselling efforts and revenue growth.
  • Maintained a strong focus on technical troubleshooting and delivering user-friendly solutions for QuickBooks Online customers.

E-commerce Virtual Assistant (Amazon Stores)

Freelance / Independent Client Work
01.2021 - 12.2021
  • Delivered excellent customer service by managing calls, emails, and chats to address inquiries, resolve issues, and ensure a positive shopping experience for customers.
  • Coordinated with suppliers to manage product availability, pricing, and quality assurance, maintaining seamless communication and relationships.
  • Liaised with partner carriers to provide accurate shipment information, track deliveries, and resolve shipping-related concerns.
  • Oversaw shipment management, including updating and tracking delivery information to ensure timely and accurate fulfillment.
  • Processed refund and return requests efficiently, adhering to Amazon policies and ensuring customer satisfaction.

Customer Service Representative

Blue Shield of California – TeleTech Aseana
11.2019 - 11.2020
  • Provided professional assistance to customers by answering inquiries regarding account registration, benefits, and account status.
  • Coordinated with doctors, hospital facilities, and clinics to confirm availability and schedule appointments on behalf of members.
  • Assisted customers with payment processing, including account registration and balance updates, ensuring accuracy and compliance with company policies.
  • Maintained a strong focus on delivering excellent customer service and resolving issues efficiently to enhance member satisfaction.

Quality Assurance/ Transcriptionist

SCOPEWORKS ASIA INC.
01.2014 - 04.2017
  • Transcribed live audio messages with high accuracy and attention to detail for a leading telecommunications company serving clients in the USA, Australia, and Canada.
  • Ensured quality control by reviewing and editing transcripts to meet company standards and client requirements.
  • Demonstrated proficiency in handling time-sensitive tasks and maintaining confidentiality while managing a high volume of transcription work.
  • Developed strong listening, typing, and language skills to deliver precise and reliable transcriptions.

Education

Bachelor of Secondary Education -

Divine Word College of Calapan
Calapan, Mindoro
04.2001 -

Skills

Technical Skills

  • QuickBooks Online: Basic bookkeeping and accounting support

  • Microsoft Excel: Data entry, financial tracking, and reporting

  • CRM Systems: Managing customer inquiries and cases

  • Transcription and audio-to-text conversion

  • Inventory and shipment management: Amazon Seller Central, UPS, and Amazon Freight

Customer Support Skills

  • Exceptional communication: Phone, email, and chat

  • Conflict resolution and problem-solving

  • Cross-functional collaboration: Liaising with suppliers, carriers, and departments

  • Appointment scheduling and coordination

Administrative and Organizational Skills

  • Time management and multitasking

  • Attention to detail: Critical for transcription and financial tasks

  • Handling refunds, returns, and account updates

  • Data entry and accuracy

E-commerce and Logistics Skills

  • Vendor label creation and shipment tracking

  • Order fulfillment and return processing

  • Supplier coordination and carrier communication

Soft Skills

  • Strong work ethic and ownership of tasks

  • Adaptability and learning new tools quickly

  • Customer-focused mindset with a commitment to satisfaction

Certification

Certifications QuickBooks Online Advanced Training Freelance Academy Virtual Assistant TrainingTopics covered: Fundamentals of Bookkeeping, Preparation of Chart of Accounts, Bank Reconciliation, QuickBooks Online Functions, Creation of Invoices, Bills, and Sales Orders Awarded: October 19, 2024

Timeline

Certifications QuickBooks Online Advanced Training Freelance Academy Virtual Assistant TrainingTopics covered: Fundamentals of Bookkeeping, Preparation of Chart of Accounts, Bank Reconciliation, QuickBooks Online Functions, Creation of Invoices, Bills, and Sales Orders Awarded: October 19, 2024

09-2024

Customer Service Executive, Amazon Logistics Asst.

Dynergy LTD
06.2024 - Current

SR. SELLER PARTNER SUPPORT

AMAZON OPERATION SERVICES
08.2022 - 04.2024

TECHNICAL/CUSTOMER SUPPORT

SYKES ASIA INC.
12.2021 - 07.2022

E-commerce Virtual Assistant (Amazon Stores)

Freelance / Independent Client Work
01.2021 - 12.2021

Customer Service Representative

Blue Shield of California – TeleTech Aseana
11.2019 - 11.2020

Quality Assurance/ Transcriptionist

SCOPEWORKS ASIA INC.
01.2014 - 04.2017

Bachelor of Secondary Education -

Divine Word College of Calapan
04.2001 -

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Christian Lord Jr Abog