Christian Juan Ramos Galit
San Juan Batangas
Summary
Dynamic and dedicated professional, excelling in customer service and teamwork. Known for resolving guest complaints effectively and maintaining a positive atmosphere. Strong multitasking abilities and a commitment to cleanliness ensure exceptional dining experiences. Passionate about continuous improvement and delivering outstanding results.
Overview
13
13
years of professional experience
Work History
Messman
V Ships
Aseana Two Bradco Avenue Paranaque, Philippines
10.2015 - Current
- Assisting the cook with food preparation, serving meals and cleaning and maintaining the galley, mess areas and officers cabin.
- Inventory, waste management, laundry
Waiter
MIDAS Hotel and Casino
Roxas Blvd, Pasay City
03.2017 - 01.2018
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Assisted in menu navigation, offering recommendations based on guest preferences and dietary restrictions.
- Managed table assignments efficiently, optimizing workflow during peak hours to enhance service speed.
- Collaborated with kitchen staff to ensure timely food preparation and accurate order delivery.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Processed payments accurately using point-of-sale systems, ensuring transaction integrity.
- Resolved guest complaints swiftly, enhancing overall satisfaction and encouraging repeat business.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
Banquet Waiter
Fairmont and Raffles Hotel
Raffles Drive ,Makati Avenue Makati City
10.2014 - 10.2015
- Delivered exceptional service during events, ensuring guest satisfaction and adherence to venue standards.
- Assisted in setup and breakdown of banquet spaces, maintaining organization and cleanliness throughout events.
- Collaborated with kitchen staff to ensure timely food service and presentation aligned with event requirements.
- Communicated effectively with guests regarding menu options, dietary restrictions, and special requests.
- Managed table settings and arrangements, contributing to an inviting atmosphere for attendees.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Arranged linens and table settings according to seating plan and event theme.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas throughout events, ensuring an enjoyable experience for all attendees.
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
Waiter
Kenny Rogers Roaster SM Batangas City
SM CITY Batangas
10.2012 - 10.2014
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Communicated with kitchen staff to enable accurate food preparation.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
Education
Bachelor of Science - Hotel And Restaurant Management
Lyceum of The Philippines University
Capitol Site, Batangas City05-2012
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Calm under pressure
Additional Information
PERSONAL:
Date of Birth : November 6,1990
Nationality: Filipino
Civil Status: Single
Address: Palahanan 2nd San Juan Batangas, Philippines
REFERENCES:
Arnel Gargoles
Crewing Manger, V SHIPS
09178481966
Timeline
Waiter
MIDAS Hotel and Casino
03.2017 - 01.2018
Messman
V Ships
10.2015 - Current
Banquet Waiter
Fairmont and Raffles Hotel
10.2014 - 10.2015
Waiter
Kenny Rogers Roaster SM Batangas City
10.2012 - 10.2014
Bachelor of Science - Hotel And Restaurant Management
Lyceum of The Philippines University