CHRISTIANA MIKAELA R. JIMENEZ
Cebu City
Summary
Trustworthy with years of practical experience and dedicated work ethic. Self-motivated to consistently provide first-class results in line with stringent targets and deadlines.
Overview
6
6
years of professional experience
Work History
Incident Analyst
NCR Atleos (JP Morgan Bldg.)
Cebu IT Park
06.2022 - 01.2024
- ALLPoint Bank POC
- Bridge for bank branches and technicians to ensure ATM machines work 24/7 and provide convenience to customers in need to withdraw
- Responds to emails, remotely fixing ticket actionable and attending calls.
Marketing and HR Admin
LowCal Market Salad + Wrap
Juana Osmeña Street, Uptown, Cebu City, 6000 Cebu
06.2021 - 05.2022
- Responsible for onboarding processes.
- Accumulates strategies to improve company's sales
- Daily data encoding not limited to sales, expenses and inventory
- Monitors crew during events such as Foot locker's grand opening, Julia Barreto's appearance in Ayala and caterings
- Going to hospitals (Velez, Cebu Doctors) to ensure our clients get their food delivered to them on time
- Monitors Grab and food Panda's ratings
- Calls customers directly when they experience inconveniences regarding their food and or delivery.
Customer Service Representative / SME/ SDA Trainer
Sykes Asia Incorporated
Panagdait Cebu City
02.2019 - 05.2021
- Handles new hired agents to be on their best product knowledge
- December 2020-End of contract.
- Provides exemplary customer service by managing calls, chats and email on a day-to-day basis
- Assists new hires from training until nesting and provides strategies for effective customer handling / product knowledge.
Customer Service Representative / Sales / First line Technical Support / Transitioned to chat support
Accenture Cebu
Filinvest Tower 1 IT Park Cebu City
08.2020 - 12.2020
- Mastered the virtue of patience in assisting customers doing basic troubleshooting (TV, Broadband hub, Phone, Landline)
- Finding tailor-fit packages, that meet customersʼ needs/budget.
Customer Service Representative
Live to Sell
AS Fortuna Mandaue Cebu City
04.2018 - 10.2018
- Provides better deals for great telecommunication service in Ghana.
Education
Bachelor of Science in Psychology -
University of San Jose Recoletos
06.2017
Skills
- Inbound and Outbound Calling Email and Chat
- Problem Resolution
- De-Escalation Techniques
- Microsoft Proficiency
- Technical knowledge
Personal Information
- Place of Birth: CEBU VELEZ HOSPITAL
- Date of Birth: 08/11/98
- Gender: Female
- Nationality: FILIPINO
- Marital Status: SINGLE
References
- Kelly Nuevo, 09666883277, Sykes Asia
- Elvin Justin Colis, 09956212251, Accenture
- Maria Riza Javelosa, 09956212251, LowCal Salad and Wraps
- Mary Vez Tura, 09667421217, NCR Atleos
References
References available upon request.
Timeline
Incident Analyst
NCR Atleos (JP Morgan Bldg.)
06.2022 - 01.2024
Marketing and HR Admin
LowCal Market Salad + Wrap
06.2021 - 05.2022
Customer Service Representative / Sales / First line Technical Support / Transitioned to chat support
Accenture Cebu
08.2020 - 12.2020
Customer Service Representative / SME/ SDA Trainer
Sykes Asia Incorporated
02.2019 - 05.2021
Customer Service Representative
Live to Sell
04.2018 - 10.2018
Bachelor of Science in Psychology -
University of San Jose Recoletos
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