Chres Bautista
Office Staff
Davao City,Philippines
Summary
Dedicated Healthcare Customer Service Representative seeking to leverage experience in handling member inquiries, claims, benefits, and billing while delivering accurate information and compassionate customer care.
Innovative Subject Matter Expert driving impactful solutions and strategic insights across diverse industries. Proficient in leveraging deep knowledge to develop and implement robust processes, enhancing operational efficiency and stakeholder satisfaction. Recognised for strong analytical skills, collaborative approach, and commitment to continuous improvement, ensuring successful project delivery and organisational growth.
Overview
3
3
Languages
1
1
year of post-secondary education
4
4
years of professional experience
Work History
Subject Matter Expert
Concentrix
11.2022 - 06.2026
- Assisted healthcare providers with benefits, claims, eligibility, and billing inquiries.
- Provided accurate information while ensuring compliance with healthcare and privacy regulations.
- Delivered excellent customer service and resolved issues in a timely manner.
CSR
Alorica
02.2022 - 08.2022
- Handled inbound and outbound customer calls professionally and efficiently.
- Assisted customers with account inquiries, billing concerns, and service requests.
- Resolved customer issues by providing accurate information and appropriate solutions.
Education
Bachelor of Science - BSIT
USEP
Davao , Philippines 05.2010 - 11.2010
Skills
- PivotTables
- PivotCharts
- Excel reports
- Organizing multisheet workbooks
- Importing/exporting CSV files
- Data cleaning
- Preparing reports
- Verbal communication
- Written communication
- Customer service
- Member support
- Active listening
- Problem-solving
- Conflict resolution
- Healthcare benefits knowledge
- Claims knowledge
- Health insurance verification
- Data entry
- Documentation
- CRM proficiency
- Computer proficiency
- Microsoft Office
- Attention to detail
- Time management
- Multitasking
- Teamwork
- Collaboration
- Adaptability
- HIPAA awareness
- Professional phone etiquette
Languages
English
Bisaya
Filipino
Personal Information
Father's Name: Claudio Bautista
References
- Mary Joy Muana, 09972813544, SME
- Darryl John Allais, 09620935233, OMT
Hobbies and Interests
Learning new skills (language, computer skills, etc.)
Disclaimer
I hereby declare that all the information stated in this resume is true, complete, and accurate to the best of my knowledge and belief. I am fully responsible for the authenticity of the details provided herein., Purok 9 Southbay Brgy Lapu-Lapu Agdao Davao City, 2026-06-27
Timeline
Subject Matter Expert
Concentrix
11.2022 - 06.2026
CSR
Alorica
02.2022 - 08.2022
Bachelor of Science - BSIT
USEP
05.2010 - 11.2010