Olibeth Manrique Ramos

Accomplished Subject Matter Expert with extensive experience in the BPO industry, currently contributing to Clear Source BPO, Inc. in Pasig. Demonstrates exceptional verbal and written communication skills, active listening, and conflict resolution abilities. Proven track record as a Technical Support Team Leader at WEST CONTACT SERVICES, enhancing team performance through effective leadership and collaboration. Adept at using CRM software and Salesforce management to streamline operations and improve customer satisfaction. Strong background in technical support roles with a focus on adaptability, resilience, and stress management. Career goal includes leveraging expertise to drive organizational success while fostering a collaborative work environment. Experienced in providing in-depth knowledge and insights across various subjects. Driven by curiosity and commitment to excellence, consistently deliver high-quality results and innovative solutions. Strong communicator and collaborator, always seeking to enhance understanding and foster growth. Possess strong analytical and problem-solving skills, with knack for breaking down complex issues into manageable tasks. Effective communicator who excels in collaborative environments and fosters positive relationships. Demonstrates adaptability and quick learning curve, always eager to embrace new challenges. Committed to delivering quality results and driving continuous improvement.

• PR Congress (Shangri-La, Makati)
• PR Convention (Sta. Isabel College, 'Overview of Public Relation by the year 2000')
• Leadership Training Seminar (De La Salle University)
• PR Symposium (Sta. Isabel College)
• Abacus Basic Reservation (Abacus, Makati)
• Conflict Resolution and De-escalation Techniques" | Global Training Solutions | November 2024
• Salesforce Administrator Fundamentals" | Salesforce University | March 2025
• Effective Customer Service in BPO
• Basic Data Privacy Act Compliance," Privacy Philippines, February 2024