Cheryll Yap

• Completed business correspondence, transcription and data entry.
• Managed electronic and paper filing systems by updating paperwork, maintaining documents and accurately recording information.
• Wrote marketing articles and posted updates to social media.
• Set up virtual Zoom meetings, invited guests and disseminated agendas.
• Researched topics and events to support supervisor's work agenda and projects.
• Kept extensive contact list updated with new contacts and changes to existing contacts.
• Reviewing and labelling online content, including sensitive and NSFW material. - Analyst - AI Superintelligence Lab
• Ensuring data accuracy, consistency, and overall quality.
• Helping build AI training datasets that power next-generation systems.
• Sharing feedback and insights to improve ongoing processes.

• Updated internal databases with information about technical issues and useful discussions with customers.
• Followed up proactively with customers and verified full resolution of technical issues..
• Acted as first point of contact for prospective and returning customers and answered questions or routed through appropriate channels.
• Shared software and hardware workarounds with customers and helped in use of specific features.
• Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 100%.
• Facilitated orders and completed accurate to meet aggressive deadlines.
• Used ZENDESK ticketing systems to manage and process support actions and requests.
• Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
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• Oversaw sales forecasting, goal setting and performance reporting for all accounts.
• Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
• Handled highest volume account in Europe and Asian territory, generating more than $7000 per month in revenue.
• Obtained and evaluated credit information about prospective customers.
• Managed portfolio of 10 accounts totaling $10,000 in sales.

• Prepared and proofread reports detailing operations activities.
• Gathered, organized, and modeled data to assist management in making key decisions.
• Managed and maintained file system covering expenses, reports, and support documentation.
• Utilized ZOHO CRM regularly to complete job tasks, developing advanced proficiency.
• Assisted operations manager with the planning of routine operations and special projects.
• Built and maintained relationships with Top corporations in Singapore specifically in the construction and I.T. industries.
• Directed automation of office procedures such as correspondence management, recordkeeping, and online communications.

• Drafted common document templates to reduce time spent creating documents from scratch.

• Collaborated with clients to collect documents used in ISO and/or BIZSafe Audits.

• Assisted new and existing clients with requests for proposals.

• Increased Sales in trainings by 50% per month.

• Presented YRC Freight logistics - features to diverse audiences, applying consultative sales techniques to secure new contracts.
• Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
• Cultivated productive relationships and maintained quality communications with account contacts to maximize client retention..
• Secured new accounts by strategically pursuing leads, generating over $15,000 in revenue monthly.
• Coordinated with Field Logistics departments and vendors for timely delivery of Clients products

• Developed pre-season marketing plans to support department and divisional product strategies.
• Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings.
• Edited and assembled training materials and reports to meet client requirements.
• Developed marketing strategies and resolved problems to drive sales.
• Developed blog post, open house session for more information about SAP A1.
• Updated directory of clients and track Sales movement thru Salesforce.
• Coordinated with marketing team for execution of marketing programs to generate more leads to increase revenue and strengthen sales pipeline.

• Provided Tier 1 IT support to non-technical internal users through desk side support services.
• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
• Configured hardware and granted system permissions to new employees.
• Translated complex technical issues into digestible language for non-technical users.
• Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
• Used ticketing systems to manage and process support actions and requests.

• Provided Tier 1 IT support to non-technical internal users through desk side support services.
• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
• Configured hardware and granted system permissions to new employees.
• Translated complex technical issues into digestible language for non-technical users. -
• Responded promptly to incoming sales leads and requests for technical support.
• Provided documentation on troubleshooting of technical processes to support desk staff.

• Developed working knowledge of CRM to effectively track sales leads and activities.
• Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
• Provided best-in-class real-time sales support for customers while leading by example for sales team members.
• Supported Education industry sales team by preparing proposals and benchmarking reports.

• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
• Developed and maintained courteous and effective working relationships.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.
• Identified issues, analyzed information and provided solutions to problems.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Increased sales by 30% and exceeded programs Key performance indicator.