Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
References
Additional Information
Generic
Charlito Cerro Cadano Jr.

Charlito Cerro Cadano Jr.

Maasin City

Summary

Detail-oriented and customer-focused Technical Support Engineer with years of experience in providing comprehensive technical support and resolving complex issues. Seeking to leverage troubleshooting skills, technical acumen, and strong customer service orientation in a challenging IT support role.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Technical Support Engineer

MDI Novare
06.2022 - 10.2025
  • Provided technical support for software and hardware issues to enterprise clients, ensuring quick resolution and high customer satisfaction.
  • Troubleshot and resolved network connectivity issues, hardware malfunctions, and software configuration problems.
  • Collaborated with product development teams to communicate and resolve escalated technical issues effectively.
  • Created and maintained detailed documentation of troubleshooting procedures, FAQs, and knowledge base articles.

Technical Staff

Greenware Customized Systems & PC Accessories
02.2017 - 06.2018
  • Assist customers in selecting and purchasing computer hardware, software, peripherals, and accessories based on their needs and specifications.
  • Provide technical support and troubleshooting for customers' computers, laptops, printers, and other devices.
  • Diagnose hardware and software issues, recommend appropriate solutions, and perform repairs or replacements as necessary.
  • Install and configure operating systems, software applications, and drivers according to customer requirements.
  • Perform routine maintenance and upgrades on customers' computers and devices to ensure optimal performance.
  • Educate customers on the use of their technology products, including basic troubleshooting techniques and best practices for maintenance.
  • Maintain accurate records of customer interactions, repairs, and inventory using our CRM system.
  • Collaborate with sales staff to cross-sell and upsell products and services based on customer needs.

On-the-Job Trainee

The College of Maasin
01.2015 - 01.2016
  • Assist IT staff in providing technical support to students and faculty within the school's IT laboratory.
  • Troubleshoot hardware, software, and network issues encountered by users.
  • Install, configure, and maintain computers, printers, projectors, and other IT equipment.
  • Assist in the setup and maintenance of computer labs and classroom technology.
  • Perform routine maintenance tasks, such as updates, backups, and system checks.
  • Provide basic training to users on IT resources and equipment usage.
  • Document IT procedures, troubleshooting steps, and user guides.
  • Collaborate with IT team members on special projects and initiatives as assigned.

Education

Bachelor of Science - Information Technology

The College of Maasin
Maasin City, Southern Leyte
03.2016

Skills

  • Proficient in troubleshooting software, hardware, and network issues
  • Strong knowledge of Windows, macOS, and Linux operating systems
  • Familiarity with ITIL framework and best practices in IT service management
  • Excellent communication and interpersonal skills, with a focus on customer satisfaction
  • Ability to prioritize and manage multiple tasks in a fast-paced environment
  • Problem-solving
  • Technical troubleshooting
  • Technical support
  • Application support
  • Hardware configuration
  • Customer support
  • Software installation

Certification

  • CompTIA A+
  • ITIL Foundation Certification

Additional Information

Languages: Fluent in English (spoken and written).

Timeline

Technical Support Engineer

MDI Novare
06.2022 - 10.2025

Technical Staff

Greenware Customized Systems & PC Accessories
02.2017 - 06.2018

On-the-Job Trainee

The College of Maasin
01.2015 - 01.2016

Bachelor of Science - Information Technology

The College of Maasin

References

Kenny, C. Tenio, Greenware Tech Senior, ginko101395@gmail.com, 09558134362

Edison Alvarado, MDI Novare L3, Team Lead, edison.alvarado@novare.com.ph, 08278723477

Additional Information

Available for occasional travel and flexible work hours as needed.

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Charlito Cerro Cadano Jr.