DARLENE KIM N. ESGUERRA
Malabon City
Summary
Dedicated professional with a solid background in customer service and administrative support. Proven ability to maintain accurate records and collaborate effectively within diverse teams. Eager to contribute in a multinational environment while pursuing continuous professional growth.
Overview
8
8
years of professional experience
Work History
Assistant Registrar & Liaison Officer to the Principal
La Cabecera De Montessori Inc. (LCDM)
01.2024 - 01.2025
- Processed student enrollment, registration, and graduation requirements to support timely academic progression.
- Maintained and updated student records to ensure accuracy and compliance.
- Responded to inquiries for transcripts and other academic documents.
- Organized employee timesheets to assist in payroll preparation and ensure accurate compensation.
Passenger/ Customer Service Agent
China Eastern Airlines (PAGSS NAIA Terminal 1)
01.2023 - 01.2024
- Assisted passengers with check-in, boarding, and flight-related inquiries to enhance travel experience.
- Collaborated with airline staff, ground personnel, and security teams to streamline passenger processes and ensure smooth operations.
- Verified travel documents and identification requirements to ensure compliance and safety.
Encoder/ HR Department
Eaglewatch Security Services
01.2022 - 01.2023
- Checked and compared encoded information against original documents to identify errors and ensure data integrity.
- Entered and updated data in computer systems and databases to ensure accuracy and reliability.
- Maintained and organized digital and physical records for improved accessibility and retrieval.
Baking during Pandemic Small Business
Granny Sweet Delights
01.2021
- Baked cream puffs, brownies, and banana bread to meet customer demand during pandemic.
- Managed social media posts and orders to increase online engagement and sales.
- Addressed customer inquiries to enhance satisfaction and build loyalty.
- (6 months)
HR Assistant
Mingchao Inc. (Chinese Restaurant SMDC Pasay)
01.2019 - 01.2020
- Maintained and updated employee records and files to ensure data accuracy and compliance.
- Monitored employee attendance, leave requests, and timekeeping records to support accurate payroll processing.
- Assisted in payroll processing by gathering and verifying necessary employee data.
OJT: On-The-Job Training
Philippine Airlines: Marketing Department (Pasay City)
01.2019
- Organized and maintained records, files, and documents to ensure easy access and efficiency.
- Managed filing, scanning, and photocopying tasks to support document retrieval and organization.
- Completed three-month internship to acquire hands-on experience in office operations.
OJT: On-The-Job Training (Cashier)
Food Lion: International Cultural Exchange Program (North Carolina, USA)
01.2018
- Processed transactions and handled payments while maintaining accurate cash register, ensuring smooth customer service.
- Demonstrated flexibility and adaptability in fast-paced, diverse work environment to meet customer needs.
- Adapted to multicultural environment while collaborating with international colleagues and participants to enhance teamwork.
- Completed 3-month internship
SPES: Special Program for the Employment of Stundents
City Hall of Malabon / Department of Health
01.2017
- Organized and maintained records and files to ensure easy access and retrieval.
- Executed filing, scanning, and photocopying to enhance document management efficiency.
- (2 Months)
Education
Bachelor of Science - International Travel and Tourism Management
Lyceum of The Philippines University
Muralla Street, Intramuros, Manila, 1002 Metro Man01-2019
Skills
- Proficiency in MS Office Application
- Records management
- Data entry
- Attention to Detail
- Information management
- Ability to perform multiple tasks
- Event Coordination
- Adaptability and flexibility
Personal Information
- Title: Applicant
- Date of Birth: 1998-10-06
- Gender: Female
- Nationality: Filipino
- Marital Status: Single
- Religion: Iglesia Ni Cristo
Certificates
- Shielded Metal Arc Welding NC II
- Shielded Metal Arc Welding NC I
- Brigada Eskwela SMAW 2026
- 5'S Certificate 2026
Timeline
Assistant Registrar & Liaison Officer to the Principal
La Cabecera De Montessori Inc. (LCDM)
01.2024 - 01.2025
Passenger/ Customer Service Agent
China Eastern Airlines (PAGSS NAIA Terminal 1)
01.2023 - 01.2024
Encoder/ HR Department
Eaglewatch Security Services
01.2022 - 01.2023
Baking during Pandemic Small Business
Granny Sweet Delights
01.2021
HR Assistant
Mingchao Inc. (Chinese Restaurant SMDC Pasay)
01.2019 - 01.2020
OJT: On-The-Job Training
Philippine Airlines: Marketing Department (Pasay City)
01.2019
OJT: On-The-Job Training (Cashier)
Food Lion: International Cultural Exchange Program (North Carolina, USA)
01.2018
SPES: Special Program for the Employment of Stundents
City Hall of Malabon / Department of Health
01.2017
Bachelor of Science - International Travel and Tourism Management
Lyceum of The Philippines University