ADRIAN S. FLORENO
Paranaque City
Summary
To secure a challenging career opportunity to fully utilize my experience and expand my knowledge and skills, while making a contribution to the success of the company.
Overview
9
9
years of professional experience
Work History
Microsoft 365 Support Specialist
Upwork
Upwork
04.2024 - 08.2024
- Serve as the product expert for the Microsoft 365 suite applications and their capabilities
- Provide front-line, end-user, and administrator support for the customer
- Gather customer's information and determine the issue by evaluating and analyzing the symptoms
- Explain clearly to the customers the provided instructions for their technical problem
- Perform a question diagnosis while guiding users through step by step solution
- Follow call logging, efficient backlog management, escalation documentation for all work perform on service request
- Installation, configuration, and support for Microsoft 365 suite on various customer platforms including but not limited to pure cloud and hybrid environments
- Experience with cloud-based application suites such as Microsoft 365 in PC or Mac environment
- Demonstrate experience in administration of Microsoft 365 workloads (Exchange online, SharePoint Online, Teams, OneDrive for Business)
- Knowledge and troubleshooting experience in supporting legacy Microsoft Office Suites, as well as modern Office suites, including deployment
- Ability to prioritize and address urgent concerns in a timely manner with high attention to detail.
Microsoft 365 Support Specialist
Crayon Company
Mandaluyong City
12.2022 - 02.2024
- Serve as the product expert for the Microsoft 365 suite applications and their capabilities
- Provide front-line, end-user, and administrator support for the customer
- Gather customer's information and determine the issue by evaluating and analyzing the symptoms
- Explain clearly to the customers the provided instructions for their technical problem
- Perform a question diagnosis while guiding users through step by step solution
- Follow call logging, efficient backlog management, escalation documentation for all work perform on service request
- Installation, configuration, and support for Microsoft 365 suite on various customer platforms including but not limited to pure cloud and hybrid environments
- Experience with cloud-based application suites such as Microsoft 365 in PC or Mac environment
- Demonstrate experience in administration of Microsoft 365 workloads (Exchange online, SharePoint Online, Teams, OneDrive for Business)
- Knowledge and troubleshooting experience in supporting legacy Microsoft Office Suites, as well as modern Office suites, including deployment
- Ability to prioritize and address urgent concerns in a timely manner with high attention to detail
Microsoft Technical Support
Concentrix Philippines
Mandaluyong City
06.2020 - 11.2022
- Account handle: Windows Technical Support (Global), Xbox Accounts and Billings, Microsoft Account Support, Accounts and Billing department
- Interact with customers via chat support to provide and access information in response to inquiries about products and services
- Gather customer's information and determine the issue by evaluating and analyzing the symptoms
- Explain clearly to the customers the provided instructions for their technical problem
- Perform a question diagnosis while guiding users through step by step solution
- Resolve username and password problems and uninstall/ reinstall basic software applications
- Resolve internet connection issues
- Verify proper hardware and software set up
- Selling Microsoft Products and Subscription
- Record and encode transactions
IT Support cum Receptionist
Zayed Military Hospital
Al Batayeh
11.2016 - 12.2019
- Company Overview: c/o Arkan Advanced Technical Group
- Install and configure computer hardware, software, printers and scanners
- Check and update software applications
- Troubleshoot internet issues, diagnose and solve hardware or software faults
- Set up new users' accounts and deal with password issues
- Create a report using Microsoft Excel and Microsoft Word
- Welcomes and greets all patients and visitors, in person or over the phone
- Assist patients and answer queries
- Register new patients and update necessary records
- Schedule appointments for new and recurring patients
- Call patients to remind them of upcoming appointments
- Maintain confidentiality of all patient records
- Ensure reception area is well maintained, neat and clean
- Complete other clerical duties assigned
- C/o Arkan Advanced Technical Group
Microsoft Technical Support
Convergys Megamall Philippines
Mandaluyong City
10.2015 - 10.2016
- Interact with customers via chat support to provide and access information in response to inquiries about products and services
- Cross trained from Windows Technical Support and Office for personal support
- Gather customer's information and determine the issue by evaluating and analyzing the symptoms
- Explain clearly to the customers the provided instructions for their technical problem
- Perform a question diagnosis while guiding users through step by step solution
- Resolve username and password problems and uninstall/ reinstall basic software applications
- Resolve internet connection issues
- Verify proper hardware and software set up
- Selling Microsoft Products and Subscription
- Record and encode transaction
Education
Bachelor of Science - Information Technology
Bulacan State University (Meneses Campus)
01.2015
Secondary Level -
Sto. Nino Academy
Binang 2nd Bocaue, Bulacan01.2010
Primary Level -
Bunlo Elementary School
Bunlo, Bocaue, Bulacan01.2006
Skills
- Ability to work under pressure
- Adaptability
- Teamwork
- Skilled in using Windows Operating System
- Knowledgeable in Microsoft accounts
- Proficiency in MS Office Application
Personal Information
- Height: 172 cm
- Weight: 70 kg
- Date of Birth: 07/22/94
- Nationality: Filipino
- Marital Status: Single
Timeline
Microsoft 365 Support Specialist
Upwork
04.2024 - 08.2024
Microsoft 365 Support Specialist
Crayon Company
12.2022 - 02.2024
Microsoft Technical Support
Concentrix Philippines
06.2020 - 11.2022
IT Support cum Receptionist
Zayed Military Hospital
11.2016 - 12.2019
Microsoft Technical Support
Convergys Megamall Philippines
10.2015 - 10.2016
Bachelor of Science - Information Technology
Bulacan State University (Meneses Campus)
Secondary Level -
Sto. Nino Academy
Primary Level -
Bunlo Elementary School
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