Summary
Overview
Work History
Education
Skills
Timeline
Seminars
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Charlene Bonsucan

Charlene Bonsucan

Cebu City

Summary

Developed essential skills in fast-paced, collaborative environment, demonstrating strong analytical thinking and problem-solving capabilities. Seeking to transition into new field where these transferable skills can be effectively applied. Committed to contributing to team success and achieving impactful results.

Overview

7
7
years of professional experience

Work History

On-the-Job Trainee

Cebu Provincial Tourism Office
01.2025 - 04.2025
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Responsible in conducting inventories every after RCebu Event.
  • Participated during the Suroy Suroy Sugbo: Northern Escapade as Bus Marshal to accommodate and prioritize the guests needs.
  • Participated in Cebu Health Summit where my responsibility is to handle guests arrivals from the airport to their accommodations.
  • Supported departmental tasks to increase understanding of industry processes and gain more hands-on experiences.
  • Contributed ideas in brainstorming sessions, leading to innovative solutions for project challenges.

Store Attendant

Scentsations Collections
03.2024 - 05.2024
  • Assisted customers with locating items, answering questions about products, and offering solutions to meet their needs.
  • Processed returns and exchanges courteously while upholding store policies to ensure customer satisfaction remained high.
  • Provided exceptional services and pleasant shopping experiences to customers.
  • Managed inventory by restocking shelves and conducting regular audits.
  • Ensured efficient opening/closing procedures were followed daily including balancing cash registers and securing facilities as per guidelines set forth by management.
  • Resolved customer concerns and complaints in a timely manner, ensuring complete satisfaction and repeat business.
  • Handled customer inquiries over facebook page, shopee, and tiktok app while providing accurate information regarding products or services offered at the store.

On-the-Job Trainee

Cebu Fortune Travel Incorporated
06.2023 - 08.2023
  • Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
  • Performed administrative functions, answering phones and filing paperwork in support of department.
  • Interacted with customers under supervision to support operational objectives.
  • Assisted in creating marketing materials, enabling more effective customer outreach.

Special Program for the Employment of Students

Cebu City Scholarship Office
07.2022 - 09.2022
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Strengthened communication skills through regular interactions with others.
  • Learned and adapted quickly to new technology and software applications.

Part-time Employee

Dr. Sandra T. Revelo Clinic
03.2018 - 05.2018
  • Worked effectively in fast-paced environments.
  • Assisted with day-to-day operations, working efficiently and productively.
  • Passionate about learning and committed to continual improvement.
  • Organized and detail-oriented with a strong work ethic.

Education

Bachelor of Science - Tourism Management

University of San Jose-Recoloetos
Corner P. Lopez And Magallanes Streets, Cebu City
05-2025

High School Diploma -

University of Cebu
Hon. B. Tudtud Private Rd, Cebu City, 6000 Cebu
03-2021

High School Diploma -

Apas National High School
0082 Omega St, Apas, Cebu City, 6000 Cebu
04-2019

High School Diploma -

Lahug Elementary School
Gorordo Ave, Cebu City, 6000 Cebu
03-2015

Skills

  • Time management
  • Team collaboration
  • Attention to detail
  • Customer service
  • Data entry
  • Multitasking and organization
  • Inventory Management

Timeline

On-the-Job Trainee

Cebu Provincial Tourism Office
01.2025 - 04.2025

Store Attendant

Scentsations Collections
03.2024 - 05.2024

On-the-Job Trainee

Cebu Fortune Travel Incorporated
06.2023 - 08.2023

Special Program for the Employment of Students

Cebu City Scholarship Office
07.2022 - 09.2022

Part-time Employee

Dr. Sandra T. Revelo Clinic
03.2018 - 05.2018

Bachelor of Science - Tourism Management

University of San Jose-Recoloetos

High School Diploma -

University of Cebu

High School Diploma -

Apas National High School

High School Diploma -

Lahug Elementary School

Seminars

  • Cultivating a 21st Century Customer Service Skills in the Tourism Industry

Webinar

Zoom

June 03, 2022

  • Amadeus Basic Reservation Training

University of San Jose-Recoletos

Magallanes Street, Cebu City

May 20, 2023

  • Filipino Brand of Service Excellence

University of San Jose-Reoletos 

Magallanes Street, Cebu City

January 11, 2025

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Charlene Bonsucan