Charisse P. Pascua
Caloocan City
Summary
Self-motivated and detail-oriented professional with 16 years of experience in administrative work, business development, sales and account management in various industries Pharmacy, Telecommunications, Financial and Real Estate industries. Quick learner with strong work ethic, team player and proficient in Microsoft Office application and Google Workspace.
Overview
17
17
years of professional experience
Work History
Account Management Associate
Cebuana Lhuillier Finance Corporation
Makati City
11.2023 - Current
- Maintains and secures Loan Masterlist to ensure accurate records.
- Collects and verifies Loan documents ensures regulatory requirements are satisfied.
- Maintains and updates the Loans Manual (CX OPS Process Flow)
- Manage daily operations with operational controls and compliance.
- Extract, clean and distribute website leads (OFW, Cycle, Advance).
- Prepare weekly dashboards and maintain Cebuana Advance Masterlist, tracking employee status.
- Coordinate with different departments in CLFC (Business Dev, Credit and Collections, Loan vendor and IT, and Finance)
- Manage scanning, filing, and organization of loan documents.
- Coordinate borrower communications, including SMS notifications and Loan contract distribution.
Listing Administrator
Gold Mark Real Estate Brokerage LLC
Motor City
03.2023 - 08.2023
- Assigned leads to agents and monitored CRM and property portals.
- Oversaw and maintained high-quality property listings, including document preparation for permits and verifications.
- Coordinated with Property Finder, Bayut, and Dubizzle to keep listings updated and verified.
- Acted as point of contact for Dubai Land Department.
- Handled agreements with developers, official forms and organized property files.
- Provided client support via calls and acted as liaison between management and external clients.
Acquisition and Activation Officer
P.J. Lhuillier, Inc.
Makati City
08.2022 - 01.2023
- Maintained a strong sales pipeline to consistently achieve KRAs.
- Met with clients to assess needs, pitch solutions, negotiate and close deals.
- Tracked sales activities in CRM and prepared accurate sales reports.
- Developed long-term relationships with prospects and clients.
- Coordinated with teams to optimize sales efforts and ensured smooth client handover.
Sales Services & Trade Marketing, Head
PETNET Inc (Western Union, Phils.)
Makati City
01.2022 - 08.2022
- Managed branch requests for supplies, equipment, and repairs, ensuring timely fulfillment.
- Evaluated and recommended approval for equipment requests.
- Administered the Mobility Program for the Sales Team in line with HR policies.
- Supervised and coached Sales Services and Trade Marketing Assistants.
- Collaborated with Sales and Marketing to optimize branch operations and sub-agent performance.
Business Development Officer – Bicol Region
PETNET Inc (Western Union, Phils.)
Makati City
02.2014 - 12.2021
- Managed day-to-day operations of region-wide Western Union locations, including monitoring transactions, system updates and troubleshooting errors.
- Conducted quarterly business reviews with partner owners to align on PETNET Western Union goals and strategies.
- Maintained strong customer relationships, ensuring long-term loyalty and expanding the client base.
- Increased WU transactions by managing the full sales cycle from lead generation to conversion and closing.
- Collaborated with Business Development teams to prospect and qualify potential customers across assigned territories.
- Cultivated relationships with 30 business partners with 100+ locations.
- Worked independently with minimal supervision, demonstrating strong initiative and accountability.
Business Development Admin Officer
PETNET Inc (Western Union, Phils.)
01.2010 - 02.2014
- Acted as liaison with PETNET Compliance and BSP to ensure proper submission, monitoring and processing of Business Partner remittance license applications.
- Coordinated with WESU on transaction-related requests, including location deletions, suspensions, and transaction limit adjustments.
- Maintained and updated company databases ensuring consistency across Accounting and other departments.
- Prepared and distributed weekly settlement reports and location counts.
- Collaborated with team members to achieve operational and target objectives.
Back Room Admin Assistant
Globe Telecom
Muntinlupa
05.2009 - 12.2009
- Verified and conducted background checks on subscriber applications.
- Encoded approved postpaid applications into the system accurately.
- Provided customer service to walk-in subscribers and handled inquiries.
- Managed incoming calls and offered prompt solutions.
- Performed secretarial and administrative tasks to support smooth office operations.
Education
Secondary -
San Jose Polytechnic Institute
San Jose, Camarines Sur04-2000
Bachelor of Science - Banking & Finance
Commerce
Legazpi City, Albay03-2004
Skills
- MS Applications
- G Suite Application
- Sales Support
- Administrative Support
- Business Development
- Relationship Building and Rapport
Timeline
Account Management Associate
Cebuana Lhuillier Finance Corporation
11.2023 - Current
Listing Administrator
Gold Mark Real Estate Brokerage LLC
03.2023 - 08.2023
Acquisition and Activation Officer
P.J. Lhuillier, Inc.
08.2022 - 01.2023
Sales Services & Trade Marketing, Head
PETNET Inc (Western Union, Phils.)
01.2022 - 08.2022
Business Development Officer – Bicol Region
PETNET Inc (Western Union, Phils.)
02.2014 - 12.2021
Business Development Admin Officer
PETNET Inc (Western Union, Phils.)
01.2010 - 02.2014
Back Room Admin Assistant
Globe Telecom
05.2009 - 12.2009
Secondary -
San Jose Polytechnic Institute
Bachelor of Science - Banking & Finance
Commerce