Cezar Ferdinand Lopez
Reservation Sales Specialist
68 Summit- Unisan Rd. Brgy. San Rafael Atimonan,Quezon
Summary
I am a customer service expert with 9+ years of experience in the industry. In, 2019 I have been a part of Amazon's special global project and helped create its new customer service platform which they launched in 2020. Passion to make customers happy and drive to be successful is the number one tool to make any job easy and enjoyable.
Overview
5
5
years of professional experience
12
12
years of post-secondary education
2
2
Languages
Work History
Reservation Sales Specialist
SC Reservation Philippines Inc.
Makati City, Metro Manila
07.2021 - Current
- Managed over 50 calls per day.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills
- Maintained awareness of types of rooms available in different locations
Resolution Specialist
Amazon Operation Services Philippines Inc.
Pasay City, Metro Manila
04.2019 - 07.2021
- Was one of the pioneers of Amazon when it open here in the Philippines.
- Chosen to be a part of a special project to developed a new customer service software, its primary aim is to make each call easy for both the customer and the representative.
- Do weekly reporting and meeting with some of Amazon's top executives from Seattle.
- Was promoted to be a Resolution Specialist, wherein I handled escalation concerns. Concerns were escalated to us by Level 1 and Level 2 agents for supervisor assistance.
Customer Sales Representative
Data Alps Marketing Inc.
Lucena City, Quezon
04.2018 - 09.2018
- Brought in more than $2000 in new sales each week by leveraging successful sales techniques to build relationships and convert prospects into paying customers.
Outbound Sales Representative
Premier BPO Inc.
Quezon City, Metro Manila
08.2015 - 11.2015
- Made 50 cold calls per day resulting in client base growth
- Calls business to ask them to get a music license for their business
Flights Reservations Specialist
Stellar Philippines
Quezon City, Metro Manila
06.2014 - 12.2014
- Handled 80 calls per day to address customer inquiries and concerns
- Handled an Australian Airline Company account wherein I answered calls about flights reservation and customer service in relation to flights that got cancelled and/or delayed
- Airline industry guidelines was also followed without any exemptions
Customer Care Representative
Teletech Customer Care MGMT Philippines Inc.
Cainta, Rizal
02.2014 - 05.2014
- Handled a US Satellite TV account and I answered calls about technical issues and billing issues.
Customer Service Representative
Alorica Teleservices Inc.
Quezon City, Metro Manila
01.2013 - 06.2013
- Handled a US Satellite radio account.
- Most of the concerns that that customers were calling about were technical issues
- Assisted customers with basic troubleshooting of their satellite radio
Customer Service Representative
Results Manila Inc.
Pasig City, Metro Manila
08.2012 - 12.2012
- Handled a US Telco account and I used to handle over a hundred calls per day, most customers called about basic phone troubleshooting, billing concerns, and top-up requests.
Customer Service Representative
Transcom Worldwide Philippines Inc.
Pasig City, Metro, Manila
05.2012 - 07.2012
- Was supposed to handle a Telco account for a US telecom company but I wasn't ready yet so I wasn't able to pass the training
Service Crew Member
Jollibee Foods Corporation
Lucena City, Quezon
06.2011 - 08.2011
- Served food to customers, bus tables, and on rare occasions, handled customer complaints and past it to the manager for resolution.
Education
Bachelor of Science - Industrial Technology, Food Technology
Southern Luzon State University
Lucban, Quezon 06.2008 - 05.2010
High School Diploma -
San Rafael National High School
Atimonan, Quezon 06.2004 - 04.2008
San Rafael Elementary School
Atimonan, Quezon 06.1998 - 04.2004
Skills
Active Listening
Communication
Time Management
Problem Solving
Interpersonal Skill
Leadership
Timeline
Reservation Sales Specialist
SC Reservation Philippines Inc.
07.2021 - Current
Resolution Specialist
Amazon Operation Services Philippines Inc.
04.2019 - 07.2021
Customer Sales Representative
Data Alps Marketing Inc.
04.2018 - 09.2018
Outbound Sales Representative
Premier BPO Inc.
08.2015 - 11.2015
Flights Reservations Specialist
Stellar Philippines
06.2014 - 12.2014
Customer Care Representative
Teletech Customer Care MGMT Philippines Inc.
02.2014 - 05.2014
Customer Service Representative
Alorica Teleservices Inc.
01.2013 - 06.2013
Customer Service Representative
Results Manila Inc.
08.2012 - 12.2012
Customer Service Representative
Transcom Worldwide Philippines Inc.
05.2012 - 07.2012
Service Crew Member
Jollibee Foods Corporation
06.2011 - 08.2011
Bachelor of Science - Industrial Technology, Food Technology
Southern Luzon State University
06.2008 - 05.2010
High School Diploma -
San Rafael National High School
06.2004 - 04.2008
San Rafael Elementary School
06.1998 - 04.2004