Katrina Alzate
Reservation Sales Specialist
Pasig City,00
Summary
Friendly Reservation Agent with proficiency in interacting effectively by telephone with guests of diverse ages, backgrounds and interests. Ability to project service-mentality with warm, caring attitude while maintaining efficiency and optimizing revenue. Offering couple years of experience in hospitality ndustry.
Overview
5
5
years of post-secondary education
2
2
years of professional experience
Work History
Reservation Sales Specialist
InterContinental Hotels Group
Makati City, Metro Manila
06.2019 - Current
- Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
- Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
Internship Student
Civil Aviation Authority of the Philippines
Pasay City, Metro Manila
10.2018 - 02.2019
- Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
- Completed clerical tasks such as filing, copying and distributing mail.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Organized company files and created support system to decrease workload and increase productivity of account managers.
Internship Student
DDR Travel and Tours / CEU Travel Bureau
Mendiola, Manila, Metro Manila
06.2018 - 10.2018
- Sorted and organized materials such as physical files, tracking spreadsheets and reports.
- Answered incoming telephone calls, took down messages and provided information.
- Restocked office supplies and retrieved files for staff.
- Completed range of simultaneous job tasks to support professor's academic, research and operational needs.
- Reported back to instructor and management to receive day-to-day tasks and responsibilities.
Education
Bachelor of Science - Toursim And Hosiptality Management
Centro Escolar University - Manila
Mendiola, Manila 06.2014 - 03.2019
Skills
Guest Services
Effective communication skills
Telephone reservations
Customer service experience
Hospitality operations
Sales background
Problem-solving skills
Accomplishments
- Ranked #3 as Top Performing Spevialist for Quarter 2, year 2020.
- Ranked #5 as Top Specialist for Generating Revenue
- Awarded for Top Specilaist with most numbered customer feedback - Overall Satisfaction with the Company (OSAT/CSAT)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Character Reference
Marga Alyanna Dejillas
InterContinental Hotels Group - Team Manager
918 2857 7669
espinomarga@gmail.com
Quote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Timeline
Reservation Sales Specialist
InterContinental Hotels Group
06.2019 - Current
Internship Student
Civil Aviation Authority of the Philippines
10.2018 - 02.2019
Internship Student
DDR Travel and Tours / CEU Travel Bureau
06.2018 - 10.2018
Bachelor of Science - Toursim And Hosiptality Management
Centro Escolar University - Manila
06.2014 - 03.2019