Summary
Overview
Work History
Education
Skills
Certification
Languages
Work Availability
Timeline
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CER CARLOS ANGELES

CER CARLOS ANGELES

Caloocan City, Metro Manila,00

Summary

Detail-oriented professional with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to identifying and addressing issues, with a focus on optimizing processes and supporting team objectives.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service and Virtual Assistance

Independent Contractor
12.2024 - 05.2025
  • -Provided professional customer support through ticketing systems, ensuring timely issue resolution and a seamless client experience. Skilled in managing e-commerce operations, handling inquiries, processing orders, and assisting with administrative tasks in a remote setting.

CSR Ops II

TELUS International Philippines
10.2023 - 02.2024
  • -Experienced in handling customer interactions with a focus on efficiency and satisfaction. Skilled in resolving concerns, processing sales orders, and analyzing customer data to enhance service delivery.
  • Seasonal Contract

Customer Service Representative

Teleperformance
07.2023 - 09.2023
  • -Dedicated to delivering exceptional customer experiences by efficiently addressing inquiries, troubleshooting concerns, and providing seamless support across multiple channels.

Education

Bachelor of Science in Business Administration - Operations Management

STI College – Fairview
07.2026

Skills

  • Customer Service & Support
  • Virtual Assistance
  • Ticketing System Management (Gorgias)
  • E-commerce Operations (Shopify)
  • Order Processing & Fulfillment
  • Data Entry & Management
  • Sales Support & Lead Processing
  • Troubleshooting & Issue Resolution
  • Customer service
  • Problem-solving
  • Time management
  • Teamwork and collaboration

Certification

  • EF SET English Certificate 65/100 (C1 Advanced) – Issued March 2025
  • Https://cert.efset.org/en/olU2YmX

Languages

English
Advanced (C1)

Work Type

Full TimePart TimeContract Work

Work Location

Remote

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Service and Virtual Assistance

Independent Contractor
12.2024 - 05.2025

CSR Ops II

TELUS International Philippines
10.2023 - 02.2024

Customer Service Representative

Teleperformance
07.2023 - 09.2023

Bachelor of Science in Business Administration - Operations Management

STI College – Fairview

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CER CARLOS ANGELES