CEDRIC AROGA
Manila
Summary
Energetic Customer Care Representative known for high productivity and efficient task completion. Possess specialized skills in customer relationship management, conflict resolution, and effective communication. Excel in active listening, empathy, and patience, ensuring positive outcomes in customer interactions.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Care Representative
CCR a Sixeleven
01.2023 - 10.2024
- Phones (inbound and outbound) & live chat.
- District emails, inbox to by EOD.
- Assigning technicians to installations and districts.
- Solving customer problems related to their installations.
- Provide more information about the quote, and collect the overage.
- SLA (Delivery and communication issue)
Quality Controller
AROGANG FOODS
01.2021 - 01.2022
- Establishment of marketing strategies
- Stock management
- Search for new business
- Internal personnel management (establishment of working hours, organization chart, job descriptions, hygiene control, etc.)
- Purchasing the merchandise, whether it's restaurants
Site Administrator
NCSF in ABU DHABI
01.2017 - 01.2021
- Check if the meal is served at a normal temperature
- Make job descriptions, organization chart, working hours of the staff, and their personal information
- Control of personal hygiene and clothing of staff (waiter, cleaner, cook)
- Food quality control
customer service
SCB in the credit department
01.2016 - 01.2017
- Company Overview: Establishment of bank guarantees (surety, guarantee, credit)
customer service
BIOPHARMA
01.2015 - 01.2016
- Provide product/ service information ; answer question of the clients; and
- Resolve emerging problems that our customer accounts might face with accuracy and efficiency
Vacation internship at the manufacturing plant of the river
CAMLAIT
01.2014 - 01.2014
- Company Overview: Work in the cutting room (assembly of the river product)
Education
High School Diploma -
Collège La Perle
Bachelor in Banking And Finance (BBF) - Banking And Finance
University of Golf of Guinee Esg
Skills
- Call center experience
- Customer relationship management
- Adaptability and flexibility
- Upselling techniques
- Email communication
- Infographer
- Mastery of software (Word, Excel, power point, Photoshop, canva)
- Database research
Qualities
- Great adaptability and of apprehension
- Accuracy and conciseness in work
Languages
French: read, spoken and written excellent, English: read, spoken and written average, Hindi
Hobbies and Interests
Reading, music, sports
Certification
- Project (ADNOC Onshore) Best Employer of the Year 2021
- Localhost Academy ( Graphique Design )
Languages
French
First Language
English
Intermediate (B1)
B1
Hindi
Elementary (A2)
A2
Timeline
Customer Care Representative
CCR a Sixeleven
01.2023 - 10.2024
Quality Controller
AROGANG FOODS
01.2021 - 01.2022
Site Administrator
NCSF in ABU DHABI
01.2017 - 01.2021
customer service
SCB in the credit department
01.2016 - 01.2017
customer service
BIOPHARMA
01.2015 - 01.2016
Vacation internship at the manufacturing plant of the river
CAMLAIT
01.2014 - 01.2014
- Project (ADNOC Onshore) Best Employer of the Year 2021
- Localhost Academy ( Graphique Design )
High School Diploma -
Collège La Perle
Bachelor in Banking And Finance (BBF) - Banking And Finance
University of Golf of Guinee Esg
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