Mikaella Copas
Call Center Agent
Island Garden City Of Samal
Summary
Knowledgeable Call Center Representative with experience assisting First Notice of Loss (FNOL) customers. Accomplished in recording accurate information while exceeding customers' expectations in high-volume call center. Gifted in keeping sensitive and confidential information private.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
Work History
Call Center Agent
SixEleven Global Services And Solutions
11.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Education
Bachelor in Technical-Vocational Teacher Education - Heating, Ventilation, Air-Conditioning, And Refrigeration Technology
University of Southeastern Philippines
Davao City, Philippines 08.2019 - 06.2023
Skills
Customer Communications
Languages
Filipino
English
Timeline
Call Center Agent
SixEleven Global Services And Solutions
11.2023 - Current
Bachelor in Technical-Vocational Teacher Education - Heating, Ventilation, Air-Conditioning, And Refrigeration Technology
University of Southeastern Philippines
08.2019 - 06.2023
Similar Profiles
CEDRIC AROGACEDRIC AROGA
Customer Care Representative at CCR a SixelevenCustomer Care Representative at CCR a Sixeleven
Ankitkumar PanchalAnkitkumar Panchal
Associate Consultant at ATOS Global IT Solutions And Services PrivateAssociate Consultant at ATOS Global IT Solutions And Services Private
Pabbathi SravaniPabbathi Sravani
Consultant at ATOS GLOBAL IT SOLUTIONS & SERVICES PVT. LTD.Consultant at ATOS GLOBAL IT SOLUTIONS & SERVICES PVT. LTD.