Catherine Peralta
Pasay
Summary
Being in the ministry for thirty plus years, Pastor Leo and I strongly believe that there is a Biblical basis for fundraising that goes back to Moses and the Israelites. In Exodus 25 God tells Moses to ask for an offering: 1The LORD said to Moses, 2“Tell the Israelites to bring me an offering. You are to receive the offering for me from everyone whose heart prompts them to give. Exodus 25:1-2 NIV
We give donors the opportunity to donate to our ministry, just as Moses told the Israelites to bring an offering. We receive donations from anyone whose heart is prompted; we don't expect them to give to continue to be blessed by the ministry. God tells Moses to have the Israelites build a tabernacle: 3 These are the offerings you are to receive from them: gold, silver and bronze; 4blue, purple and scarlet yarn and fine linen; goat hair; 5 ram skins dyed red and another type of durable leather; acacia wood; 6 olive oil for the light; spices for the anointing oil and for the fragrant incense; 7 and onyx stones and other gems …Exodus 25:3-7 NIV
The offering consists of the things the Israelites had in their possession. The offering goes toward the construction of the tabernacle. We don't ask for construction materials, but we do ask for money. We also read that there is a plan and a purpose for the offering: 8 “Then have them make a sanctuary for me, and I will dwell among them. 9Make this tabernacle and all its furnishings exactly like the pattern I will show you.
Exodus 25:8-9 NIV There is an end purpose that God has already planned. Similarly, we have ministry goals that we plan. We strategize and forecast ways we can minister to people according to
the mission God has called us to. Notice that even though God had plans for the tabernacle, He didn't simply form it from
dust. He asked Moses to ask the Israelites to bring an offering, and the tabernacle was made from their offerings. This is the wonderful process that God invites us into: we see the offerings that we bring being used for His plans! And like Moses, He gives fundraisers the role of inviting others to bring their offering and see what God can do with it!
Overview
11
11
years of professional experience
1
1
Certification
Work History
Partner Development Specialist
Christian Broadcasting Network Asia
Makati City
05.2021 - Current
- Provides outstanding service to all ministry partners, promoting effective, and lasting relationships.
- My primary function is to engage with contacts on
a variety of campaigns to generate financial commitments in different ways, too. - Communicates and connects with established and prospective CBN partners through ministering prayer using accepted biblical doctrine, sharing information about CBN and its affiliated ministries and encouraging financial support.
- Broaden our contacts' understanding of
CBN outreach initiatives based on their personal interests and offer them resources that may appeal to them. - Provide prospective partners opportunity to
invest in Kingdom of God via work of CBN. For example, all campaigns whose name includes the word “Ask” includes a membership invitation asking the contact to join CBN in spreading the gospel or to increase their existing giving. - Make call to prospective partners who have contacted the ministry for prayer, ministry resources or some other purpose and ask them of their support.
- Call our partners and ask them to renew or increase their support to the ministry for another year. These calls are made throughout the year, but typically will precede a Telethon.
- Call non-member donors who have made a one-time donation, but are not monthly partners.
- Call current partners and ask them to either lift to the next giving level or increase their monthly giving amount.
- Contact Pledge Express/automated giving partners whose credit card failed to process and reinstate their Pledge Express schedule.
- Contact those that have received Salvation literature.
- Reach out to new monthly partners to thank them for joining.
- Contact donors who have made their first pledge to the ministry and thank them for their support.
- Engage Major Donors during their birthday month and wish them “Happy Birthday” and give a special recorded message from Pat/Gordon for them.
- Update CRM whenever necessary and applicable.
- Assists with team building initiatives and overall support for maintenance of organizational culture and employee morale.
Supervisor
Genting Philippines Holdings Limited
PASAY CITY
01.2015 - 12.2019
- Encouraged and promoted ideas aligned to business needs and benefits.
- Motivated and trained team members to maximize team productivity and hit team goals
- Analyzed department metrics and performance and reported findings to management.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Compiled training materials for new employees and tracked skill development.
- Managed internal operational standards and productivity targets.
- Collected guest feedback and made business adjustments to improve retention and satisfaction.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
- Assisted guests with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Resolved issues through active listening and open-ended questioning, and almost always provided first hand resolution to internal and external contacts.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Improved guest satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Kept high average of performance evaluations.
- Trained team members on new hotel services and products to support promotional efforts.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Proficient in Opera Systems.
Reservations Executive
Genting Philippines Holdings Limited
Pasay City
01.2014 - 12.2014
- Maximized revenue by turning simple inquiries into reservations
- Documented all customer and booking information in detailed and accurate manner
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills
- Utilized Opera System to input all key data into hotel's database system
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities
- Solicited feedback through questionnaires to evaluate levels of guest satisfaction
- Increased customer service ratings through personable service
- Updated team members about changes in hotel products, services, pricing and policies
- Resolved service-related problems in timely manner.
Reservations Officer
Genting Philippines Holdings Limited
Pasay City
02.2013 - 12.2013
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings
- Provided follow through on all calls with confirmations and dissemination of requested information
- Provided customers with information about availability and pricing
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
- Coordinated between billing department and customers to resolve problems
- Responded to all customer inquiries thoroughly and professionally
- Referred unresolved customer grievances to designated departments for further investigation
- Documented all customer inquiries and comments thoroughly and quickly
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly
- Determined customer needs by asking relevant questions and listening actively to responses
- Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention
- Actively pursued personal learning and development opportunities.
Education
Bachelor of Science: Office Administration -
Philippine Christian University, Manila Campus
Skills
- Partner Relationship Management
- CRM Software
- Account Reconciliation
- Financial Tracking
- Information Protection
- Managing Files and Records
- Interpersonal Communication
- Administration and Reporting
- Organizational Skills
- Managing Multiple Tasks
- Verbal and Written Communication
Certification
- Tenacious Heart: Taking Hold of Our Calling, CBNA, 04/23/2023
- Life Coaching 201, CBNA - 01/23/2023
- Life Coaching 101, CBNA - 10/17/2022
- Laser-Focused Leadershift, CBNA - 08/29/2022
- Dealing with Difficult People, CBNA - 05/30/2022
- Rethinking Decision-Making and God's Will, CBNA - 02/28/2022
- Wounded Heart - Journey Through Grief, CBNA - 10/11/2021
- "Your Best Voice Ever" Workshop with Ron & Joyce-Burton Titular, CBNA - 06/28/2021
- Personal Effectiveness, GPHL -07/01/2018
- Six Sigma Specialist Training, GPHL - 05/24/2018 - 05/25/2018
- Supervisory Skills Workshop, GPHL -05/17/2016
- Grow your Coaching Skills, GPHL - 05/16/2016
- HR Toolbox Training Program, GPHL - 05/16/2016
Accomplishments
- Awarded as the PARTNER DEVELOPMENT SPECIALIST OF THE YEAR for year 2022
- Highest Pledge Percentage achieved for the entire PDS Teams for the year 2022
- Consistent Top Performer month over month for Y2022
Timeline
Partner Development Specialist
Christian Broadcasting Network Asia
05.2021 - Current
Supervisor
Genting Philippines Holdings Limited
01.2015 - 12.2019
Reservations Executive
Genting Philippines Holdings Limited
01.2014 - 12.2014
Reservations Officer
Genting Philippines Holdings Limited
02.2013 - 12.2013
Bachelor of Science: Office Administration -
Philippine Christian University, Manila Campus
- Tenacious Heart: Taking Hold of Our Calling, CBNA, 04/23/2023
- Life Coaching 201, CBNA - 01/23/2023
- Life Coaching 101, CBNA - 10/17/2022
- Laser-Focused Leadershift, CBNA - 08/29/2022
- Dealing with Difficult People, CBNA - 05/30/2022
- Rethinking Decision-Making and God's Will, CBNA - 02/28/2022
- Wounded Heart - Journey Through Grief, CBNA - 10/11/2021
- "Your Best Voice Ever" Workshop with Ron & Joyce-Burton Titular, CBNA - 06/28/2021
- Personal Effectiveness, GPHL -07/01/2018
- Six Sigma Specialist Training, GPHL - 05/24/2018 - 05/25/2018
- Supervisory Skills Workshop, GPHL -05/17/2016
- Grow your Coaching Skills, GPHL - 05/16/2016
- HR Toolbox Training Program, GPHL - 05/16/2016
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