Catherine Pavia
Summary
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
- To develop good working habits and job satisfaction.
- Committed to having a good attendance, and always aiming forward.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Travel Associate
Teleperformance
05.2023 - 03.2024
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Streamlined booking processes for increased efficiency and faster reservation confirmations.
Customer Service Representative
Teletech - Novaliches
12.2019 - 10.2020
- Online access to credit history and products meant to protect from fraud and identity theft.
- Get access to customer's credit report and credit score, and get help with credit report disputes, security freezes, fraud alerts, denied credit and credit advice.
- Offer two types of credit monitoring services, one free and the other paid.
Result Associate
Results Companies
03.2019 - 10.2019
- Answered customer questions about products and services, offer better options that suits them, and engaged in friendly conversation with customer to better uncover individual needs.
- Helping customer for their phone activation and do some basic troubleshooting.
- Assist customers on how to qualify for the program.
Education
English Proficiency
Xavier Technical School
San Jose Del Monte Bulacan01.2016
High School Diploma -
Valenzuela National High School
Parada Annex, Valenzuela City04.2000
Skills
- Trainable
- Adaptable
- Self-starter
- Communication
- Teamwork
- Organized
- Efficient
Certification
- TICO - Certified Travel Counselor
-Passed the TICO Education Standards Travel Counselor Exam as required by the Travel Industry Act, 2002 Ontario Regulation 26/05 _October 12, 2023
- Talent Avenue PH - Online Call Center Program
-Completed the Online Call Center Program of Talent Avenue Management Inc., with a total of Forty hours from March 20-27 2023
Timeline
Travel Associate
Teleperformance
05.2023 - 03.2024
Customer Service Representative
Teletech - Novaliches
12.2019 - 10.2020
Result Associate
Results Companies
03.2019 - 10.2019
English Proficiency
Xavier Technical School
High School Diploma -
Valenzuela National High School
Similar Profiles
Nazrin AlakbarzadeNazrin Alakbarzade
Customer Representative at TeleperformanceCustomer Representative at Teleperformance
Jorge BecerrilJorge Becerril
Business Manager at TeleperformanceBusiness Manager at Teleperformance
Daysi EscobarDaysi Escobar
Quality Assurance Analyst at TeleperformanceQuality Assurance Analyst at Teleperformance
LOVELY CELEBRADOLOVELY CELEBRADO
Customer Service Representative at TeleperformanceCustomer Service Representative at Teleperformance
Patricia JohnsonPatricia Johnson
Travel Associate at Cruise Planners Travel GroupTravel Associate at Cruise Planners Travel Group